Desktop & Network Support Manager

Doc PersonalBeratung GmbH; South Carolina; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Public Service Loan ForgivenessProgram

Employee Assistance Program (EAP)

Health, dental, and life insurance

15 days annual leave

15 days sick leave

13 paid holidays

State retirement plans and deferred20

Job summary

The South Carolina Department of Juvenile Justice is seeking a senior IT professional to lead statewide desktop support and endpoint lifecycle programs. You will supervise technicians, manage imaging, Intune, Autopilot, and mobile device management while coordinating procurement and deployments to maintain security and operational readiness.

Strong communication and leadership are essential. The role requires a bachelor’s degree in IT or related field with substantial IT experience, plus vendor

Qualifications

• Bachelor’s degree in a relevant field and IT experience; substitution allowed year-for-year.
• Extensive knowledge of enterprise desktop support operations and endpoint lifecycle management.
• Ability to communicate technical information clearly to non-technical users.
• Experience supervising technical staff, prioritizing workloads and resolving issues.
• Preferred MD-102, ITIL Foundation or Microsoft Power Platform certifications.
• Must be able to bend, lift ~30 lbs. and work in an environment with incarcerated youth.

Responsibilities

• Directs and manages the agency's statewide Desktop Support program by assigning work, supervising desktop support technicians, and ensuring end-user technologies are deployed, supported, and maintained for agency staff statewide.
• Manages and continuously improves endpoint operations by overseeing device imaging, Intune administration, Autopilot provisioning, mobile device management, software deployment, asset tracking, inventory control, technology refresh planning, and endpoint lifecycle activities.
• Leads end-user support services by monitoring support requests, assigning or escalating work, and ensuring hardware, software, telecommunications, printing, mobile device, and basic connectivity issues are resolved appropriately.
• Coordinates endpoint technology procurement, vendor services, warranty support, telecommunications support, managed print services, and technology acquisitions with agency leadership, procurement staff, and service providers.
• Plans and coordinate statewide deployment and support activities for end-user technologies to maintain standardization, security compliance, operational readiness, and alignment with agency technology objectives.
• Performs related duties as required.

Education

Bachelor's degree in information technology

Related field degree accepted with experience

Tools

Microsoft Intune

Windows Autopilot

Mobile Device Management

Asset management software

Job description

MISSION:

It is the mission of the South Carolina Department of Juvenile Justice (DJJ) to impact and transform young lives, strengthen families, and support safer communities through targeted prevention and rehabilitation.

JOB PURPOSE:

Provides technical consulting in the selection, procurement, installation, and support of computer hardware, network hardware, and application software to meet agency end-user needs. Supervises desktop support technicians responsible for installing and supporting computer hardware and application software, training agency users, managing leased computer equipment, and maintaining the inventory of agency IT equipment.

JOB RESPONSIBILITIES:

• Directs and manages the agency's statewide Desktop Support program by assigning work, supervising desktop support technicians, and ensuring end-user technologies are deployed, supported, and maintained for agency staff statewide.
• Manages and continuously improve endpoint operations by overseeing device imaging, Microsoft Intune administration, Microsoft Autopilot provisioning, mobile device management, software deployment, asset tracking, inventory control, technology refresh planning, and endpoint lifecycle activities.
• Leads end-user support services by monitoring support requests, assigning or escalating work, and ensuring hardware, software, telecommunications, printing, mobile device, and basic connectivity issues are resolved appropriately.
• Coordinates endpoint technology procurement, vendor services, warranty support, telecommunications support, managed print services, and technology acquisitions with agency leadership, procurement staff, and service providers.
• Plans and coordinate statewide deployment and support activities for end-user technologies to maintain standardization, security compliance, operational readiness, and alignment with agency technology objectives.
• Performs related duties as required.

STATE MINIMUM REQUIREMENTS:

A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.

ADDITIONAL REQUIREMENTS:

• Comprehensive knowledge of enterprise desktop support operations, endpoint lifecycle management, Microsoft Intune, Windows Autopilot, mobile device management, Windows-based computers, business applications, printers, copiers, desk phones, peripherals, asset management, inventory control, procurement coordination, vendor service management, workflow automation, and continuous process improvement.
• Demonstrated skill in supervising technical staff, prioritizing workloads, resolving complex support issues, documenting technical standards and procedures, analyzing performance metrics, identifying inefficient or repetitive processes, and designing and implementing automated workflows.
• Ability to communicate technical information clearly to non-technical users.
• Accountable for leading statewide desktop support operations and modernizing endpoint and support processes through automation and continuous improvement.
• Ability to coordinate equipment deployments and refresh initiatives; enforce technology, security, and configuration standards; manage competing priorities; develop and train staff; and reduce manual effort while improving service quality, consistency, and delivery times.
• Preferred certifications include Microsoft Certified: Endpoint Administrator Associate (MD-102), ITIL Foundation, Microsoft Power Platform certifications, or other relevant industry certifications.
• Incumbent must be able to bend, stoop, reach and lift approximately 30 lbs.; must have efficient verbal and written communication skills, and must be able to work in an environment with incarcerated youth.

PREFERRED AGENCY REQUIREMENTS:

A bachelor's degree and at least five years of experience in automated information or communication system design, installation, operation, repair, sales or marketing. Related experience may be substituted for the bachelor's degree on a year-for-year basis.

The South Carolina Department of Juvenile Justice offers an exceptional benefits package for FTE positions that includes:

• Public Service Loan Forgiveness Program
• Employee Assistance Program (EAP)
• Health, dental, and life insurance
• 15 days annual (vacation) leave per year
• 15 days of sick leave per year
• 13 paid holidays
• State retirement plans and deferred compensation programs
• Discount Programs such as TicketatWork and WeSave