State Services Aide — Help Residents & Verify Eligibility

State of Michigan; Ionia (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

State benefits

Job summary

State of Michigan is seeking a detail-oriented state employee to assist Michigan residents by reviewing requests, confirming eligibility, and ensuring applications meet requirements. You will process transactions, respond to inquiries, and guide customers through available services and online options.

The role emphasizes accuracy, organization, and timely completion, with a full-time schedule and the opportunity to contribute to community service within state programs.

Qualifications

• Customer service experience handling inquiries and assisting residents.
• Ability to verify eligibility and review application requirements.
• Accurate data entry and attention to detail.
• Strong communication and problem-solving skills.

Responsibilities

• Interact with Michigan residents to review requests and check eligibility.
• Process transactions and answer questions about services and online options.
• Help customers understand different programs and how to apply.
• Maintain organized records and meet deadlines.

Skills

Customer service

Eligibility review

Data entry

Multitasking

Communication

Education

High school diploma

Job description

State of Michigan is seeking a detail-oriented state employee to assist Michigan residents by reviewing requests, confirming eligibility, and ensuring applications meet requirements. You will process transactions, respond to inquiries, and guide customers through available services and online options.

The role emphasizes accuracy, organization, and timely completion, with a full-time schedule and the opportunity to contribute to community service within state programs.