Customer Service Aide – State Programs (Full‑Time)

State of Michigan; Saginaw (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

State of Michigan is seeking a compassionate Aide to assist Michigan residents with eligibility reviews, processing transactions, and guiding users to available services and online options. The role emphasizes accurate work, timely performance, and community service.

The position is full-time, with a varied schedule and potential travel to different branches within Saginaw County. Candidates must have a high school diploma and strong customer-service skills.

Qualifications

• Experience in a public-facing role is preferred.
• Ability to learn state processes and forms.
• Strong interpersonal and written communication skills.

Responsibilities

• Review resident requests and check eligibility for services.
• Process a variety of transactions and answer questions.
• Help customers understand services and online options.
• Maintain accurate records and meet deadlines.

Skills

Customer service

Eligibility screening

Data entry

Communication

Public service

Education

High school diploma

Job description

State of Michigan is seeking a compassionate Aide to assist Michigan residents with eligibility reviews, processing transactions, and guiding users to available services and online options. The role emphasizes accurate work, timely performance, and community service.

The position is full-time, with a varied schedule and potential travel to different branches within Saginaw County. Candidates must have a high school diploma and strong customer-service skills.