Resident Services Aide: Eligibility & Transactions

State of Michigan; Chesterfield Charter Township (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

State employee benefits

Job summary

State of Michigan is seeking a dedicated full-time staff member to assist Michigan residents with reviewing requests, checking eligibility, and ensuring applications meet requirements. You will process transactions, answer questions, and explain available services, both in person and online.

Strong organizational skills and attention to detail are essential to serve the community effectively. The role requires availability for a varied 40+ hour schedule and may involve travel to other branch

Qualifications

• High school diploma or equivalent typical for this role.
• Experience levels described as 6 Level, 7 Level and E8 Level with progressive requirements.
• Must be available to work a full-time schedule including evenings and some travel.

Responsibilities

• Review Michigan residents' requests, check eligibility and ensure applications meet requirements.
• Process a variety of transactions and answer questions while guiding customers to available services and online options.
• Help customers understand eligibility criteria and required documentation; maintain accuracy and timely processing.

Skills

Customer service

Organizational skills

Education

High school diploma or equivalent

Job description

State of Michigan is seeking a dedicated full-time staff member to assist Michigan residents with reviewing requests, checking eligibility, and ensuring applications meet requirements. You will process transactions, answer questions, and explain available services, both in person and online.

Strong organizational skills and attention to detail are essential to serve the community effectively. The role requires availability for a varied 40+ hour schedule and may involve travel to other branch