Department of State Aide 6-E8 - Howell #230

State of Michigan; Howell (MI); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

State of Michigan is seeking a customer-focused professional to assist Michigan residents with reviewing requests, checking eligibility, and ensuring applications meet requirements. You will process transactions, answer questions, and help customers navigate services and online options to serve the community.

The role is full-time with a varied 40+ hour work week and mandatory background checks. Candidates should have a high school diploma and relevant experience in customer service or

Qualifications

• Review requests and check eligibility.
• Explain services and online options to residents.
• Handle various transactions accurately and timely.

Responsabilités

• Assist Michigan residents with applications.
• Answer questions and guide customers through processes.
• Maintain organized records and meet deadlines.

Connaissances

Customer service

Organizational skills

Attention to detail

Communication

Formation

High School Diploma

Description du poste

Position Duties

This role is all about helping people. You’ll work directly with Michigan residents to review their requests, check eligibility, and make sure their applications meet requirements. You’ll process a variety of transactions, answer questions, and help customers understand different services and online options. If you like working with people, staying organized, and getting things done accurately and on time, this job gives you a meaningful way to serve your community.

Appointment Type / Benefits

This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.

Work Schedule

As a Full-Time position, the incumbent(s) will work a varied schedule of 40+ hours per week. Occasional travel may be required for relief assignments at other branch offices.

To be considered for these positions

Please be advised that you must be available to work any of the following days/hours during your appointment:

Branch Operations

Monday, Tuesday, Thursday, Friday: 8:30 a.m. - 5:30 p.m.
Wednesday: 8:30 a.m. - 8:00 p.m.

Education

Educational level typically acquired through completion of high school.

Experience

6 Level - No specific type or amount is required.

7 Level - One year of experience equivalent to a Department of State Aide 6.

E8 Level - Two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department State Aide 7.

Background Checks

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

CDLKTEX: Pursuant to the Commercial Motor Vehicle Safety Enhancement (CMVSE) Act and the requirements established by the Federal Motor Carrier Safety Administration (FMCSA), this designation requires a nationwide criminal history background check prior to position appointment. The employee, once appointed, is required to successfully complete a formal CDL training course, and knowledge test prior to certification as a CDL Knowledge Test Examiner. Additionally, the incumbent will be required to pass refresher training and examination every four years.

SECCHDPOS: Position requires incumbent to a United States Citizen and pass a thorough background investigation to comply with Public Act 7 of 2008, Public Act 23 of 2008, and the Memorandum of Agreement between the State of Michigan and the Department of Homeland Security.

As part of the Department of State’s continued efforts to produce secure driver’s licenses and personal identification cards, state law (Public Act 7 of 2008) requires the Department to perform security checks on designated positions. This notice is to inform you that if you are appointed to a Security Checked Position, you must provide proof of U.S. Citizenship and continue to meet the requirements for the duration of the position. Employment may be terminated if U.S. Citizenship cannot be verified by the first day of employment.

Proof of Citizenship

• Original certified birth certificate issued by a government unit in the U.S. or U.S. territory
• Valid, unexpired U.S. passport
• Certificate of Citizenship (N-560, or N-561)
• Certificate of Naturalization (N-550, N-570 or N-578)

Note: Photo identification must be provided. The current legal name and date of birth on the citizenship and identity documents should match. Spelling needs to match exactly. Date of birth needs to be an exact match. If the current legal name is different from the name on the birth certificate, the employee must show legal proof of the name change (i.e. original marriage license, divorce decree or court order).

View the job specification at: http://www.michigan.gov/documents/DepartmentofStateAide_12503_7.pdf

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