Department of State Aide 6-E8 - Saginaw-Dixie #288

State of Michigan; Saginaw (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

State of Michigan is seeking a compassionate Aide to assist Michigan residents with eligibility reviews, processing transactions, and guiding users to available services and online options. The role emphasizes accurate work, timely performance, and community service.

The position is full-time, with a varied schedule and potential travel to different branches within Saginaw County. Candidates must have a high school diploma and strong customer-service skills.

Qualifications

• Experience in a public-facing role is preferred.
• Ability to learn state processes and forms.
• Strong interpersonal and written communication skills.

Responsibilities

• Review resident requests and check eligibility for services.
• Process a variety of transactions and answer questions.
• Help customers understand services and online options.
• Maintain accurate records and meet deadlines.

Skills

Customer service

Eligibility screening

Data entry

Communication

Public service

Education

High school diploma

Job description

By applying to this position, you may be selected for vacancies at the Saginaw-Dixie HwyBranch or future vacancies within branch offices in Saginaw County (Saginaw-Bay Rdand St. Charles)

POSITION DUTIES - This role is all about helping people. You’ll work directly with Michigan residents to review their requests, check eligibility, and make sure their applications meet requirements. You’ll process a variety of transactions, answer questions, and help customers understand different services and online options. If you like working with people, staying organized, and getting things done accurately and on time, this job gives you a meaningful way to serve your community.

Apply today and start building your career with the State of Michigan!

Review additional information about the position's responsibilities here:Position Description Dos Aide 6-E8

APPOINTMENT TYPE/BENEFITS -This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.

WORK SCHEDULE -As a Full-Time position, the incumbent(s) will work a varied schedule of 40+ hours per week. Occasional travel may be required for relief assignments at other branch offices.To be considered for these positions,please be advised that youmust be available to workany of the following days/hours during your appointment:

Branch Operations
Monday, Tuesday, Thursday,Friday: 8:30 a.m. - 5:30 p.m.
Wednesday: 8:30 a.m. - 8:00 p.m.

Education
Educational level typically acquired through completion of high school.

Experience
6 Level- No specific type or amount is required.
7 Level- One year of experience equivalent to a Department of State Aide 6.
E8 Level- Two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department State Aide 7.

You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

If you are scheduled for an interview based on your application and fail to attend the interview without proper notice (i.e. no call/no show or cancellation without valid reason), you will be removed from the selections process and will be ineligible for consideration of similar positions for the following six months.

CDLKTEX: Pursuant to the Commercial Motor Vehicle Safety Enhancement (CMVSE) Act and the requirements established by the Federal Motor Carrier Safety Administration (FMCSA), this designation requires a nationwide criminal history background check prior to position appointment. The employee, once appointed, is required to successfully complete a formal CDL training course, and knowledge test prior to certification as a CDL Knowledge Test Examiner. Additionally, the incumbent will be required to pass refresher training and examination every four years.

SECCHDPOS: Position requires incumbent to be a United States Citizen and pass a thorough background investigation to comply with Public Act 7 of 2008, Public Act 23 of 2008, and the Memorandum of Agreement between the State of Michigan and the Department of Homeland Security.

As part of the Department of State’s continued efforts to produce secure driver’s licenses and personal identification cards, state law (Public Act 7 of 2008) requires the Department to perform security checks on designated positions. This notice is to inform you that if you are appointed to a Security Checked Position, you must provide proof of U.S. Citizenship and continue to meet the requirements for the duration of the position. Employment may be terminated if U.S. Citizenship cannot be verified by the first day of employment. The following documents may be used to verify proof of citizenship*:

• Original certified birth certificate issued by a government unit in the U.S. or U.S. territory
• Valid, unexpired U.S. passport
• Certificate of Citizenship (N-560, or N-561)
• Certificate of Naturalization (N-550, N-570 or N-578)

*Note: Photo identification must be provided. The current legal name and date of birth on the citizenship and identity documents should match. Spelling needs to match exactly. Date of birth needs to be an exact match. If the current legal name is different from the name on the birth certificate, the employee must show legal proof of the name change (i.e. original marriage license, divorce decree or court order).

View the job specification at:
http://www.michigan.gov/documents/DepartmentofStateAide_12503_7.pdf

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