Public Assistance & Eligibility Advocate

State of Michigan; Howell (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

State of Michigan is seeking a customer-focused professional to assist Michigan residents with reviewing requests, checking eligibility, and ensuring applications meet requirements. You will process transactions, answer questions, and help customers navigate services and online options to serve the community.

The role is full-time with a varied 40+ hour work week and mandatory background checks. Candidates should have a high school diploma and relevant experience in customer service or

Qualifications

• Review requests and check eligibility.
• Explain services and online options to residents.
• Handle various transactions accurately and timely.

Responsibilities

• Assist Michigan residents with applications.
• Answer questions and guide customers through processes.
• Maintain organized records and meet deadlines.

Skills

Customer service

Organizational skills

Attention to detail

Communication

Education

High School Diploma

Job description

State of Michigan is seeking a customer-focused professional to assist Michigan residents with reviewing requests, checking eligibility, and ensuring applications meet requirements. You will process transactions, answer questions, and help customers navigate services and online options to serve the community.

The role is full-time with a varied 40+ hour work week and mandatory background checks. Candidates should have a high school diploma and relevant experience in customer service or