State Lead Specialist

Techgene Solutions LLC; Indianapolis (IN); On-site; USD 48,000 - 64,000; Full time

Job summary

Techgene Solutions LLC in Indiana is seeking a detail-oriented professional to support state case managers handling non-confirmed cases, track progress in the state case management system, and help ensure timely openings and closures.

The role involves auditing cases, entering lead results, investigating reporting issues in IDOH systems, and participating in quarterly reviews to identify trends and areas for process improvement.

Responsibilities

• Support state case managers on non-confirmed cases.
• Audit non-confirmed cases and suggest follow-up or closure as appropriate.
• Enter and monitor lead results reported to the State.
• Investigate reporting issues and invalid results in IDOH systems (CHIRP, LDF, NBS).
• Participate in quarterly testing report reviews with case managers to identify trends or issues.
• Monitor and address tasks related to case management queues (document review, approval, closure).
• Track required fields for confirmed cases (status, home visit, nutritional & developmental assessment, risk assessments) and coordinate with staff if missing.
• Assist with backup support on daily processes including system approvals, fax receipt and lead result entry.

Job description

Key Responsibilities:

1. Support state case managers on non-confirmed cases. Track these cases in the state's case management system ensuring local health departments are opening, updating, and closing cases as appropriate

2. Audit non-confirmed cases and make suggestions to follow-up on, or close, cases as appropriate

3. Enter and monitor lead results that are reported to the State

4. Investigate reporting issues, invalid results, questionable entries into IDOH systems including CHIRP, LDF, NBS, etc.

5. Participate in quarterly testing report reviews with case managers to identify any trends or issues that they need to address

6. Monitor and address tasks related to case management queues (including document review, approval, and closure)

7. Track required fields for confirmed cases (i.e. case status, home visit, nutritional & developmental assessment, risk assessments) and coordinate with staff if missing or incomplete.

8. Assist, as needed, with providing backup support on required daily processes including system approvals, fax receipt and lead result entry.