State HRIS Benefits Ops Analyst

nc; North Carolina; Hybrid; USD 57,000 - 85,000; Full time

Job summary

The Office of the State Controller is seeking a State HRIS/Payroll Analyst I (NS) to support the BEST Shared Services Benefits team. The analyst will interpret benefit policies, respond to inquiries, and ensure accurate enrollment and payroll deductions using SAP and the Integrated HR-Payroll System.

The role involves solving complex benefits issues, generating reports, and developing training materials for Contact Center staff and new HRB specialists. A background check is required.

Qualifications

• Knowledge of enrollment and eligibility policies for state-wide benefits.
• Experience with benefits administration, system reporting, and payroll deductions in an HRIS.
• Ability to interpret and communicate policies to HBRs and employees.
• Ability to maintain confidentiality of sensitive data.

Responsibilities

• Administer state-wide benefits for HBRs and employees.
• Process leave, health plan enrollments, retirement, and other benefits issues.
• Update enrollment records and reconcile vendor invoices.
• Prepare reports and conduct webinars/trainings for staff on benefits processing.

Skills

Benefits administration

HRIS reporting

Payroll deductions

Policy interpretation

Confidentiality

Tools

SAP

Integrated HR-Payroll System

Job description

Agency

Office of the State Controller Division

OSC's Integrated HR/Payroll System

Job Classification Title: State HRIS/Payroll Analyst I (NS)

Position Number: 60091149

Grade: DT04

About Us

The State Controller serves as an independent resource to protect the financial integrity of the State and to promote accountability in an objective and efficient manner through its accounting, disbursing, payroll, internal controls, data management, eCommerce, and financial reporting systems that serve state agencies, employees, and the public.

The foundational principles of the office are Integrity/Ethics, Objectivity, and Accountability. OSC's overall goals are to optimize operational execution, manage risk effectively and efficiently, and foster a high-performance culture. OSC will provide excellent customer service while achieving those goals.

Description of Work

Please Note: OSC does not use 3rd parties to conduct job interviews.

OSC is interested in every qualified candidate who is eligible to work in the United States. However, we cannot sponsor visas at this time.

Successful candidate will be subject to a criminal background check.

The mission of the Office of the State Controller (OSC) is to protect the financial integrity of the State and promote accountability in an objective and efficient manner.

Hybrid Work Option Available: We trust our employees to be self-motivated and successful in hybrid/remote roles; the Office of the State Controller offers telework options and variable work schedule flexibility for this position. More information on this arrangement may be obtained at the time of the interview.

The primary purpose of BEST (BEACON Enterprise Support Team) Shared Services is to support state employees and agency human resources and payroll personnel in:

• Providing human resources, benefits and payroll administrative processing services based on standard processes, policies, and systems
• Providing accurate, consistent, and timely answers to human resources, administrative processing, benefits, and payroll questions
• Providing support for reporting activities
• Providing SAP maintenance and assistance

This position reports to the BEST Shared Service Benefits Team Supervisor. The Benefits Analyst serves as a primary consultant to the Agency Human Resources Benefits (HBR) Specialists to administer state-wide benefits. The Analyst spends most of the day solving complex benefits issues from leave of absences, health and insurance plan enrollments, and retirement and other benefits issues; interpreting, explaining, notifying, and advising employees and HBRs of benefit policy and procedures; responding to emails and phone calls from HBRs, employees and benefit vendors; updating and correcting benefit enrollment records; reconciling State vendor insurance bills; working with employees and vendors to solve enrollment and eligibility issues; planning and developing curriculum and materials to train Contact Center staff and new HBRs; developing job aid documents for benefits enrollment processing; using SAP, the Integrated HR-Payroll System, to generate advance reports to ensure accurate benefits enrollment and payroll deductions; using a ticketing system to monitor benefit issues; processing monthly and biweekly payrolls to ensure benefits deductions are accurate; testing new system functionality before implementing changes to the Production system; responding to court ordered health insurance inquiries; troubleshooting vendors' enrollment and eligibility error reports; completing enrollment and eligibility audits; assisting in conducting webinars and presentations for new benefits enrollment processes or system functionality; preparing benefits participation and eligibility reports to summarize benefits patterns for State Agencies; responding to daily vendor inquires; coordinating with the North Carolina State Health Plan to ensure employees' health enrollments are correct in the State Health Plan enrollment system.

NOTE: This job posting will close at 11:59 p.m. the night before the closing date.

Recruitment Range

$56,772 - $85,159 (Salary depends on education and experience, internal equity, and budget availability).

Knowledge Skills and Abilities/Management Preferences

• Thorough knowledge of the enrollment and eligibility policies, processes, and procedures for the state-wide benefits programs: State Health Plan, State Retirement System plans, and NCFlex as well as federal ACA regulations and OSHR policies.
• Experience with benefits administration, system reporting, and payroll deductions within an HRIS environment.
• Ability to interpret, apply, and communicate a variety of policies, procedures, and regulations to HBRs and employees.
• Proven ability to maintain confidentiality of sensitive data, exercising sound judgment and discretion in gathering and evaluating personal data for benefits transactions.
• Proven ability to analyze, troubleshoot, resolve, and explain complex benefits rel