State Farm Customer Service/ Sales Insurance Representative

Tom Pelham - State Farm Insurance Agent; Ann Arbor (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Job summary

Tom Pelham - State Farm Agent in Ann Arbor is seeking a Customer Service and Sales Representative. You will be the welcoming voice on the phone and the friendly face at the door, helping neighbors understand and protect what matters most to them.

In this role you will build long-term client relationships, guide clients through life changes, and respond to billing, policy, and claims questions with patience and care. This office-style position values teamwork, learning, and community involvement.

Qualifications

• Experience in customer-facing roles in retail, hospitality, or office settings.
• Clear and kind communication skills with diverse communities.
• Reliable and organized approach to daily tasks and follow-ups.
• Strong work ethic and willingness to learn.
• Familiarity with State Farm systems is helpful but not required.

Responsibilities

• Connect with our neighbours in Ann Arbor to help them understand how our insurance products can protect their families and assets.
• Guide current clients through changes in their lives, ensuring their coverage keeps up with their needs.
• Answer questions about billing, policy details, and claims with a patient and helpful demeanour.
• Identify gaps in coverage and suggest solutions that give our clients genuine peace of mind.
• Maintain accurate client records and ensure every interaction is documented with care.
• Participate in team meetings to share ideas and brainstorm ways we can better serve our community.

Skills

Customer service mindset

Effective communication

Problem-solving

Organized & reliable

Willingness to learn

Tools

State Farm systems

Job description

Job Description

Welcome to the office of Tom Pelham, State Farm Agent. Located right here in the heart of Ann Arbor, we believe that insurance is about more than just paperwork—it is about helping our neighbors recover from the unexpected and realize their dreams. We are looking for someone who genuinely enjoys talking to people and takes pride in providing clear, thoughtful, and friendly service. As our new Customer Service and Sales Representative, you will be the friendly voice on the phone and the welcoming face at our door. You won't just be pushing products; you will be building relationships and acting as a local resource for folks who trust us to protect what matters most to them. Our office is a place where we value hard work, honesty, and a good sense of humor. If you are someone who likes solving problems, enjoys learning something new every day, and wants to be part of a team that really cares about its community, you will fit right in here. We offer a supportive environment where your growth is encouraged and your contributions are always recognised. Come help us make a difference in Ann Arbor.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Birthday Off
• Evenings Off
• Dedicated Sales Trainer
• Mentorship with an established Agent
• Leads provided
• All Leads are warm leads
• Offers Appreciation lunches
• Weekly and Daily Team Meetings
• Team Building Events
• Home and Work Life Balance
• Flexible
• Additional flexible holiday time
• Retirement Plan Match
• Advancement Opportunities with State Farm Corporate
• Par Raise Opportunities
• Business Casual Attire
• Advancement Opportunities within State Farm Agency
• Professional Workspace
• We offer a multitude of products and services
• All continuing education is paid for
• Hands on training and ongoing training seminars
• Paid product training
• Community Events
• Paid Incentive Trips

Responsibilities

Connect with our neighbours in Ann Arbor to help them understand how our insurance products can protect their families and assets.

Guide current clients through changes in their lives, ensuring their coverage keeps up with their needs.

Answer questions about billing, policy details, and claims with a patient and helpful demeanour.

Identify gaps in coverage and suggest solutions that give our clients genuine peace of mind.

Maintain accurate client records and ensure every interaction is documented with care.

Participate in team meetings to share ideas and brainstorm ways we can better serve our community.

Requirements

Strong work ethic.

Strong comfort level with computers and learning new software systems.

Experience in customer-facing roles, whether in retail, hospitality, or office settings.

Clear and kind communication skills when speaking with people from all walks of life.

Reliable and organized approach to managing daily tasks and follow-ups.

Experience with State Farm systems is helpful but not required.