Customer Service Representative - State Farm Agent Team Member

Amanda Ross - State Farm Agent; Plymouth (MI); Presencial; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Signing bonus

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Descripción de la vacante

Join Amanda Ross State Farm in Plymouth, MI as a Customer Service Representative. You will assist customers with policy information, changes, and claims, delivering friendly, accurate service and building trust within the community.

You’ll be part of a supportive team with opportunities for advancement, a flexible schedule, and a focus on training and development. We value organized, outgoing individuals who enjoy helping people.

Formación

• Excellent communication and interpersonal abilities.
• Ability to multitask and stay organized.
• Previous customer service experience preferred.

Responsabilidades

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Conocimientos

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Descripción del empleo

Benefits:

• Paid time off


• Signing bonus


• Training & development


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement

About our agency

Our agency opened in 2018, and our team of 4 works together to create a positive, supportive environment where both our customers and team members feel valued. As a second-generation State Farm agent, insurance has always been a part of my life, and I’m passionate about helping customers protect what matters most.

I attended Central Michigan University and am married with one child. When I'm not in the office, I enjoy spending time with friends and family and keeping up with my active child.

Giving back to our community is important to us. We participate in a back-to-school backpack drive, Thanksgiving events, local Chamber activities, and other community outreach opportunities throughout the year.

We offer PTO and strive to maintain a fun, encouraging workplace where teamwork and positivity are a priority. We're looking for someone who is outgoing, organized, driven, and brings a bubbly, positive attitude to the team. If you enjoy connecting with people, staying organized, and working in a supportive environment, we'd love to meet you.

Role description:

As a Customer Service Representative with Amanda Ross State Farm , you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.