Impactful BMV Customer Service Rep (Indiana)

State of Indiana; Indianapolis (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid holidays and leave policies

Education reimbursement program

Free parking

LinkedIn Learning access

Job summary

The State of Indiana is hiring a Customer Service Representative for the Indianapolis East BMV. You will handle customer transactions, answer questions, and support branch operations in a fast-paced government setting.

Strong communication, problem-solving, and cash/card handling skills are essential, with willingness to travel up to 20% for branch-related activities. A high school diploma or equivalent is acceptable without a degree.

Qualifications

• Strong communication skills and ability to articulate information clearly.
• Critical thinking and problem solving to troubleshoot issues.
• Proficient in processing cash and card transactions.
• Willingness to travel up to 20% for branch locations and events.
• Previous customer service experience preferred.

Responsibilities

• Provide timely and accurate customer service for Hoosiers.
• Assist with daily opening and closing of the branch.
• Ensure transactions are accurate and properly accounted.
• Resolve escalated customer concerns and system issues with leadership.
• Filing applications and supporting branch operations as needed.

Skills

Communication

Critical thinking

Cash handling

Travel up to 20%

Customer service

Education

High School Diploma or HSE

Job description

The State of Indiana is hiring a Customer Service Representative for the Indianapolis East BMV. You will handle customer transactions, answer questions, and support branch operations in a fast-paced government setting.

Strong communication, problem-solving, and cash/card handling skills are essential, with willingness to travel up to 20% for branch-related activities. A high school diploma or equivalent is acceptable without a degree.