Startup Implementation General Manager | P&L Lead

PreSales Collective

Tolleson (AZ)

On-site

USD 180,000 - 240,000

Full time

4 days ago
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Job summary

DHL Supply Chain in the United States is hiring an Implementation General Manager to lead new start-up operations within our Technology sector. This role provides strategic and operational leadership from contract award through launch, onboarding, ramp-up, and KPI stabilization, partnering with customers and cross-functional teams.

The ideal candidate has GM or Senior Operations Manager experience with full P&L ownership, and a proven record in start-up implementations, Tier 1 WMS (Blue

Qualifications

  • GM experience OR Senior Operations Manager experience with full P&L ownership
  • Full P&L management experience with financial accountability
  • Experience building and developing strong site culture and high-performing teams
  • Experience working with Tier 1 WMS solutions (Blue Yonder, Manhattan, or comparable enterprise systems)
  • Experience working directly with customers and managing customer relationships
  • Ability to travel approximately 80%

Responsibilities

  • Maintain ownership of implementation success through achievement of planned operating volumes, labor productivity targets, service levels, quality metrics, financial objectives, and customer commitments.
  • Develop, maintain, and execute comprehensive implementation plans, including milestones, critical path activities, resource requirements, dependencies, risk mitigation strategies, and customer deliverables.
  • Identify gaps, risks, and implementation challenges within the operating model and coordinate resolution with Engineering, Finance, IT, HR, Operations Leadership, and Customer stakeholders.
  • Develop site startup staffing strategies, organizational structures, hiring plans, onboarding schedules, and training programs required to support launch and ramp-up activities.
  • Oversee day-to-day operations of the warehouse, including receiving, storing, and shipping goods efficiently and accurately.
  • Ensure compliance with safety regulations and company policies, and oversee operational and personnel activities in the facility to maintain a safe, clean, and efficient working environment.
  • Utilize warehouse management systems (WMS), automation and other technology to track inventory, monitor performance metrics, and identify areas for improvement.
  • Prepare and analyze reports on warehouse performance, inventory levels, and other key metrics to inform decision-making and drive continuous improvement.
  • Lead customer relationships by maintaining close daily contact to ensure strong connections and customer satisfaction.
  • Responsible for the site's profit and loss (P&L), which is directly influenced by customer relationships.
  • Prepare and present Monthly/Quarterly Business Review (MBR/QBR) to customer, leveraging strong collaboration.

Skills

GM experience
P&L ownership
Customer relationships
Team leadership
Start-up implementations
Tier 1 WMS
Travel 80%
Cross-functional leadership
Customer onboarding

Education

Bachelor’s degree
5+ years managerial experience
2+ years supply chain/warehousing experience
3PL/Contract Logistics experience
Tier 1 WMS experience

Tools

Blue Yonder
Manhattan Associates

Job description

DHL Supply Chain in the United States is hiring an Implementation General Manager to lead new start-up operations within our Technology sector. This role provides strategic and operational leadership from contract award through launch, onboarding, ramp-up, and KPI stabilization, partnering with customers and cross-functional teams.

The ideal candidate has GM or Senior Operations Manager experience with full P&L ownership, and a proven record in start-up implementations, Tier 1 WMS (Blue

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