Startup Implementation General Manager | P&L Lead

PreSales Collective; Tolleson (AZ); On-site; USD 180,000 - 240,000; Full time

Job summary

DHL Supply Chain in the United States is hiring an Implementation General Manager to lead new start-up operations within our Technology sector. This role provides strategic and operational leadership from contract award through launch, onboarding, ramp-up, and KPI stabilization, partnering with customers and cross-functional teams.

The ideal candidate has GM or Senior Operations Manager experience with full P&L ownership, and a proven record in start-up implementations, Tier 1 WMS (Blue

Qualifications

• GM experience OR Senior Operations Manager experience with full P&L ownership
• Full P&L management experience with financial accountability
• Experience building and developing strong site culture and high-performing teams
• Experience working with Tier 1 WMS solutions (Blue Yonder, Manhattan, or comparable enterprise systems)
• Experience working directly with customers and managing customer relationships
• Ability to travel approximately 80%

Responsibilities

• Maintain ownership of implementation success through achievement of planned operating volumes, labor productivity targets, service levels, quality metrics, financial objectives, and customer commitments.
• Develop, maintain, and execute comprehensive implementation plans, including milestones, critical path activities, resource requirements, dependencies, risk mitigation strategies, and customer deliverables.
• Identify gaps, risks, and implementation challenges within the operating model and coordinate resolution with Engineering, Finance, IT, HR, Operations Leadership, and Customer stakeholders.
• Develop site startup staffing strategies, organizational structures, hiring plans, onboarding schedules, and training programs required to support launch and ramp-up activities.
• Oversee day-to-day operations of the warehouse, including receiving, storing, and shipping goods efficiently and accurately.
• Ensure compliance with safety regulations and company policies, and oversee operational and personnel activities in the facility to maintain a safe, clean, and efficient working environment.
• Utilize warehouse management systems (WMS), automation and other technology to track inventory, monitor performance metrics, and identify areas for improvement.
• Prepare and analyze reports on warehouse performance, inventory levels, and other key metrics to inform decision-making and drive continuous improvement.
• Lead customer relationships by maintaining close daily contact to ensure strong connections and customer satisfaction.
• Responsible for the site's profit and loss (P&L), which is directly influenced by customer relationships.
• Prepare and present Monthly/Quarterly Business Review (MBR/QBR) to customer, leveraging strong collaboration.

Skills

GM experience

P&L ownership

Customer relationships

Team leadership

Start-up implementations

Tier 1 WMS

Travel 80%

Cross-functional leadership

Customer onboarding

Education

Bachelor’s degree

5+ years managerial experience

2+ years supply chain/warehousing experience

3PL/Contract Logistics experience

Tier 1 WMS experience

Tools

Blue Yonder

Manhattan Associates

Job description

DHL Supply Chain in the United States is hiring an Implementation General Manager to lead new start-up operations within our Technology sector. This role provides strategic and operational leadership from contract award through launch, onboarding, ramp-up, and KPI stabilization, partnering with customers and cross-functional teams.

The ideal candidate has GM or Senior Operations Manager experience with full P&L ownership, and a proven record in start-up implementations, Tier 1 WMS (Blue