Startup Implementation GM - P&L Leader, 80% Travel

supply-chain; Westerville (OH); On-site; USD 140,000 - 210,000; Full time

Job summary

DHL Supply Chain is seeking an Implementation General Manager to lead startup operations across our technology-enabled initiatives. You will drive end-to-end deployment from contract award to operational ramp, aligning with customers and cross-functional teams to ensure smooth launch and ongoing performance.

You will own P&L responsibilities, develop staffing and implementation plans, and oversee warehouse activities, safety, and continuous improvement.

Qualifications

• General Manager-level or Senior Operations Manager with full P&L ownership.
• Proven full P&L management with financial accountability.
• Experience building strong site culture and high-performing teams.
• Experience with Tier 1 WMS solutions (Blue Yonder, Manhattan, or comparable).
• Experience working directly with customers and managing customer relationships.
• Willingness to travel approximately 80%.

Responsibilities

• Maintain ownership of implementation success through achievement of planned operating volumes, labor productivity targets, service levels, quality metrics, financial objectives, and customer commitments.
• Develop, maintain, and execute comprehensive implementation plans, including milestones, critical path activities, resource requirements, dependencies, risk mitigation, and customer deliverables.
• Identify gaps, risks, and implementation challenges within the operating model and coordinate resolution with cross-functional stakeholders.
• Develop site startup staffing strategies, organizational structures, hiring plans, onboarding schedules, and training programs for launch and ramp-up.
• Oversee day-to-day warehouse operations, including receiving, storing, and shipping goods.
• Ensure compliance with safety regulations and company policies; maintain a safe, clean, and efficient working environment.
• Utilize WMS, automation, and other technology to track inventory and monitor performance.
• Prepare and present reports on warehouse performance and KPIs to inform decisions.
• Lead customer relationships with daily contact to ensure satisfaction.
• Responsible for site’s P&L and financial performance.
• Prepare and present Monthly/Quarterly Business Reviews (MBR/QBR) to customers.

Skills

General Manager experience

P&L ownership

Start-up implementation

WMS experience

Customer relationships

Travel 80%

Education

Bachelor's degree or 4 years' work experience

Tools

Blue Yonder WMS

Manhattan WMS

Job description

DHL Supply Chain is seeking an Implementation General Manager to lead startup operations across our technology-enabled initiatives. You will drive end-to-end deployment from contract award to operational ramp, aligning with customers and cross-functional teams to ensure smooth launch and ongoing performance.

You will own P&L responsibilities, develop staffing and implementation plans, and oversee warehouse activities, safety, and continuous improvement.