Staffing Office Manager

Cedarparktexasedc; Austin (TX); On-site; USD 92,000 - 125,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement plan

Paid time off

Job summary

Ascension in Austin, TX is seeking a Staffing Office Manager to oversee the daily operations of the staffing office and ensure shifts are filled accurately and on time. This role leads Staffing Office Coordinators across multiple shifts, monitors metrics, and serves as an escalation point for complex staffing issues.

Collaborate with recruiters and nursing leaders to align staffing with workforce strategy, improve processes, and enhance staff satisfaction while managing and communicating

Qualifications

• Education requirements include a high school diploma equivalency with 3 years of cumulative experience, or an associate's/bachelor's degree with 2 years of cumulative experience, or 7 years of applicable cumulative job-specific experience.
• Leadership or management experience is preferred (3 years).
• Experience in health-care staffing scheduling is a plus.

Responsibilities

• Oversee daily operations of the staffing office, ensuring shifts are filled accurately and on time.
• Lead, coach, and schedule Staffing Office Coordinators to support morning, day, and evening shifts.
• Monitor staffing metrics such as fill rates, cancellations, and response times, and address gaps quickly.
• Serve as the escalation point for complex staffing issues, cancellations, and service concerns.
• Partner with recruiters, nursing leaders, and program leadership to align staffing decisions with workforce and labor strategy.
• Ensure staffing processes, guidelines, and communication standards are followed consistently and identify opportunities to improve efficiency, reduce premium labor, and enhance staff satisfaction.

Skills

Staffing scheduling

Leadership

Operations management

Education

High School diploma equivalency with 3 years experience

Associate's degree or Bachelor's degree

7 years of applicable cumulative job specific experience

Job description

Your future role at a glance

Location: Austin, Texas

Facility: Good Health Solutions

Department: Ascension Travel Program Administration

Schedule: Monday to Friday | 8am-5pm | Full-time

Salary Range: $92,493.52-$125,138.10

#ATP

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you’ll make an impact in this role

• Oversee daily operations of the staffing office, ensuring shifts are filled accurately and on time.
• Lead, coach, and schedule Staffing Office Coordinators to support an operation across morning, day, and evening shifts.
• Monitor staffing metrics such as fill rates, cancellations, and response times, and address gaps quickly.
• Serve as the escalation point for complex staffing issues, cancellations, and service concerns.
• Partner with recruiters, nursing leaders, and program leadership to align staffing decisions with workforce and labor strategy.
• Ensure staffing processes, guidelines, and communication standards are followed consistently and identify opportunities to improve efficiency, reduce premium labor, and enhance staff satisfaction.

What minimum requirements you’ll need

Education:

• High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
• 3 years of leadership or management experience preferred.

What additional preferences we're seeking

• 5 years health care staffing scheduling experience
• Previous leadership experience preferred

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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