Staffing Coordinator/Scheduler

Synergy HomeCare; Peoria (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Vacation allowance

Company car

Bonus potential

Other benefits

Job summary

SYNERGY HomeCare is seeking a Staffing Coordinator/Scheduler to join our team in an office-based role. You will schedule caregivers with clients, communicate across teams via phone, text, and email, and recruit qualified caregivers to build a dedicated care team.

The position emphasizes accurate scheduling, on-time shifts, caregiver coaching, and strong client relationships, with opportunities for growth and bonuses based on performance.

Qualifications

• Must have at least one year experience scheduling in a home care/home health setting, fast paced staffing environment, doctor's office, dentist office, route scheduling or similar experience preferred
• High school diploma required
• Exceptional customer service, strong time management, clear communication and attention to detail are essential

Responsibilities

• Schedule caregivers with clients and communicate to all parties
• Communicate frequently with caregivers and clients via phone, text, and email
• Recruit and hire qualified candidates and build a team of invested caregivers
• Monitor daily visit lists to ensure caregiver shifts are completed and address late alerts and call offs
• Process care notes and invoices for client’s Long Term Care Insurance
• Participate in on-call rotation as assigned
• Confirm caregiver availability including vacation, sick time, and holidays
• Document caregiver skills and attributes to ensure strong client matching
• Coach caregivers on policies and procedures
• Document data on caregiver performance
• Develop and implement caregiver recognition and retention programs
• Follow up with new caregiver hires to explain scheduling process
• Establish rapport with caregivers, clients, and team members

Skills

Customer service

Time management

Communication

Attention to detail

Relationship building

Education

High school diploma

Job description

Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, on their time, wherever they may be. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as a Staffing Coordinator/Scheduler, you will feel appreciated, recognized, and rewarded. Come join a rapidly growing organization who's mission is "Care that moves you". Grow in a career in the home care industry and reap the rewards both personally and professionally. We are looking for someone to join a team that is dedicated and passionate about providing care to those who need it whenever and wherever they may be.

Do you:

• Enjoy serving others?
• Place importance on details in your work?
• Excel at matching caregivers with clients?
• Thrive in a fast-paced and at times hectic environment
• Enjoy building relationships?
• Want to grow and develop with a rapidly growing organization with ambitious growth objectives locally and nationally
• Enjoy being part of a fast paced dynamic team environment
• Passionate about serving those who need care whenever and wherever they may need it.

We have an opening for a Staffing Coordinator/Scheduler who can answer yes to these questions. At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Staffing Coordinator to join our independently owned and operated national agency.

Staffing Coordinator Benefits include:

• Competitive pay with growth and bonus opportunities (dependent upon experience)
• Paid earned vacation and travel allowances.
• Potential company car
• Bonus potential
• Other benefits

Staffing Coordinator Primary Responsibilities:

• Schedule caregivers with clients and communicate to all parties
• Communicate frequently with caregivers and clients via phone, text, and email
• Recruit and hire qualified candidates and build a team of invested caregivers
• Watch a daily visit list to be sure all caregiver shifts are completed for our clientsMonitor and resolve late alerts and call offs
• Process care notes and invoices for client’s Long Term Care Insurance
• Participates in on-call rotation as assigned
• Confirm and update caregiver availability including vacation, sick time, and holidays
• Document skills and attributes of caregivers to ensure strong matching to clients
• Coach caregivers on policies and procedures
• Document data on caregiver performance
• Develop and implement caregiver recognition and retention programs
• Follow up with new caregiver hires to explain the scheduling process
• Establish a great rapport with caregivers, clients, and team members

Staffing Coordinator Requirements:

• Experience – Must Have at least One year experience scheduling in a home care/home health setting, fast paced staffing environment, Dr.'s office, dentist office, route scheduling or similar experience preferred
• Education– High school diploma
• Skills – Exceptional customer service skills, time management skills, excellent communication skills, attention to detail, and relationship building skills
• Characteristics – This is an autonomous position, so we’re looking for individuals that are self-motivated, willing to learn, and accountable.

This is an office based position and at times may require visits to client homes, hospitals, and other locations as determined.