Staffing Coordinator

Workforce Strategies, Incorporated; Grand Rapids (MI); On-site; USD 40,000 - 46,000; Full time

Job summary

Workforce Strategies, Incorporated is seeking a Staffing Coordinator to recruit via multiple avenues, conduct phone screenings, and guide onboarding for new hires at our Grand Rapids office. The role is onsite with flexible hours and may transition to contract-to-hire based on performance.

Open to full-time and part-time candidates, this position emphasizes strong customer service, effective communication, and collaboration with front office staff and account managers.

Qualifications

• Two years of experience in a similar role (retail/hospitality or administrative support).
• Experience navigating challenging conversations with clients or associates.
• Ability to provide examples of effective teamwork and collaboration.
• Pattern of steady employment.

Responsibilities

• Conduct daily recruiting, including phone conversations and in-person interviews.
• Oversee onboarding, including in-house drug screenings and background checks.
• Provide coaching, encouragement, and constructive feedback to associates.
• Maintain clear, responsive communication with clients and associates.
• Foster feedback loops between associates and clients to boost performance and satisfaction.
• Meet performance metrics for phone dials and interviews.
• Participate in weekend on-call rotations as required by the branch.
• Coach, counsel, and assist working associates with questions or concerns.
• Represent WSI at job fairs and community events to attract top talent.

Skills

Customer service

Phone screening

Recruiting

Onboarding

Communication

Team collaboration

Job description

Location: Grand Rapids, MI
Pay Rate: $0.00
Office: Grand Rapids, MI
Job ID: 1732715

Staffing Coordinators are responsible for utilizing their customer service skills to recruit via multiple avenues to identify qualified candidates, held accountable for completing job orientations, and identifying the best placement fit. Your phone screening skills will be put to the test as you unearth hidden gems among the candidates, ensuring that only the most qualified and exceptional individuals make it through the door. In addition, Staffing Coordinators are cross trained to back up and support both Front Office Administrators and Account Managers.

At WSI, we live and breathe our core values every single day. Our core values are the principles and priorities that guide our actions and represent the foundational commitments that allow us to navigate complex situations while keeping our identity and culture at the forefront.

• Expect Excellence: We strive for excellence and act with integrity. We choose candor, respect, and kindness, and we honor our word and commitments. We expect excellence in everything we do.
• Project Positivity: We choose to be positive and have an attitude of positivity. We are a boatload of fun.
• Integrity Always: We always stand behind our word and act according to our core values with full honesty. We choose courage over comfort and guard our integrity by doing the right thing, always.
• Embrace Collaboration: We value collaboration and approach every day with curiosity. We foster and enhance customer relationships while seeking to learn and develop. We are all about compassion, collaboration, and caring every day.

Details:

• $20/hour
• Work is Onsite in our Grand Rapids Office
• Possible contract-to-hire based on performance/business needs.
• Open to full time and part time candidates!

Job Responsibilities:

• Conduct daily recruiting efforts, including phone conversations and in-person interviews.
• Oversee new employee onboarding, including in-house drug screenings and background checks.
• Provide job coaching, encouragement, and constructive feedback to associates.
• Maintain clear and responsive communication, fostering strong relationships with both clients and associates.
• Ensure ongoing feedback loops between associates and clients to optimize performance and satisfaction.
• Meet and adhere to regularly reviewed performance metrics, including phone dials and scheduled interviews, which may adjust based on client and company needs.
• Participate in weekend on-call rotations as required by the branch.
• Coach, counsel, and assist working associates with any questions or concerns.
• Represent WSI at job fairs and community events to attract top talent.

We’d Love to Talk to You About the Staffing Coordinator Role If:

• You present a polished and professional demeanor with excellent communication skills.
• You thrive in a fast-paced, dynamic work environment.
• You are resilient, adaptable, and able to handle challenges with a positive attitude.
• You are naturally curious, eager to learn about client processes, and proactive in problem-solving.
• You excel in a team-oriented setting and enjoy collaboration.
• You can multitask efficiently under pressure and adapt to changing priorities.
• You possess strong customer service skills, demonstrating empathy, non-judgment, and a passion for helping others succeed.

Requirements

• Pattern of steady employment
• Two years of experience working in a similar role. This may include retail/hospitality industry and/or administrative support functions
• Experience navigating challenging conversations
• Able to provide examples of effective teamwork and collaboration

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