Staff Technical Writer: AI Observability Docs (Remote)

Grafana; United States; Remote; USD 103,000 - 124,000; Full time

Benefits offered by this job

Equity

Bonus (if applicable)

Remote work

Job summary

Grafana Labs is hiring a Staff Technical Writer to craft documentation and learning content for Grafana’s observability products. You will collaborate with engineers, PMs, and the Grafana writing team to deliver content for a range of users, from new to expert, in a fast-evolving product landscape.

AI is integral to our content lifecycle; you’ll apply tools daily, ensure accuracy, and help shape scalable documentation workflows, contributing to a high-quality, remote-first team culture.

Qualifications

• Experience writing or documenting enterprise or developer-facing software with samples.
• Hands-on experience using AI tools in writing workflows and ability to explain evaluation of outputs.
• Experience with docs-as-code: Git, markdown, and PR reviews.
• Comfort operating in technical environments, capable of running and troubleshooting software.
• Experience collaborating with engineers and product managers for accurate information.
• Experience working remotely on distributed teams.

Responsibilities

• Plan, research, write, and maintain docs and learning content for Grafana observability products.
• Use AI tools to speed up drafting, structuring, validation, and ensure accuracy.
• Contribute to AI workflows and automate content creation as tools evolve.
• Interview SMEs and translate complex technical detail into clear content.
• Test documentation by running the software and validating procedures.
• Let data guide priorities using analytics and user feedback.
• Improve information architecture, voice, and consistency across docs.
• Manage multiple projects with clear communication and prioritization.
• Mentor teammates and share best practices to raise quality.

Skills

Enterprise writing

AI tools

Docs-as-code

Git

GitHub

Markdown

Containers

Kubernetes

Editing/QA

Tools

Git

GitHub

Markdown

IDEs

Containers

Kubernetes

Job description

Grafana Labs is hiring a Staff Technical Writer to craft documentation and learning content for Grafana’s observability products. You will collaborate with engineers, PMs, and the Grafana writing team to deliver content for a range of users, from new to expert, in a fast-evolving product landscape.

AI is integral to our content lifecycle; you’ll apply tools daily, ensure accuracy, and help shape scalable documentation workflows, contributing to a high-quality, remote-first team culture.