Staff SRE: Build Resilient, Observability-Driven Cloud

Shipt; Minneapolis (MN); Hybrid; USD 96,000 - 185,000; Full time

Job summary

Shipt is seeking a Staff SRE who will lead reliability initiatives across engineering, focusing on architecture for resilience and modern observability. You will partner with Checkout, Logistics, Catalog, Search, and Shopper Experience teams to implement SLO-driven practices and automated recovery.

You will build self-service tooling, drive incident response improvements, and guide Kubernetes infrastructure in multi-cloud environments, enabling safe deployments and scalable reliability.

Qualifications

• 8+ years of engineering experience.
• 5+ years running complex microservices at scale on Kubernetes within cloud environments (AWS and/or GCP).
• Fluent in at least one modern language used for system tooling and backend services.
• Infrastructure as Code (IaC): Advanced experience with Terraform, Helm, and GitOps workflows (e.g., ArgoCD, Flux).
• Observability Expertise with Datadog, Prometheus, Grafana, OpenTelemetry, and central logging platforms.
• Networking & Edge Security: TCP/IP, HTTP/2, gRPC, service meshes (Istio, Linkerd), CDN routing (Cloudflare, Fastly), and API gateways.

Responsibilities

• Build automated tooling and self-service infrastructure for safe deployments and reliable monitoring.
• Serve as a technical escalation point during critical incidents and drive blameless post-mortems.
• Establish SLO-driven engineering across domain product teams and improve incident response workflows.
• Drive multi-cloud and Kubernetes infrastructure strategy across the organization.

Skills

Kubernetes

Microservices

Site Reliability Engineering

Terraform

Observability

Modern language

Education

Bachelor's Degree or equivalent experience

Tools

Terraform

ArgoCD

Flux

Helm

GitOps

Job description

Shipt is seeking a Staff SRE who will lead reliability initiatives across engineering, focusing on architecture for resilience and modern observability. You will partner with Checkout, Logistics, Catalog, Search, and Shopper Experience teams to implement SLO-driven practices and automated recovery.

You will build self-service tooling, drive incident response improvements, and guide Kubernetes infrastructure in multi-cloud environments, enabling safe deployments and scalable reliability.