Senior SRE Lead: Reliability, Observability & Cloud

Shieldai; San Mateo (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Shield AI is seeking an experienced SRE Lead to establish and mature our reliability practices across cloud infrastructure and platform services. You will set targets, improve observability, and ensure production systems can be operated and recovered predictably.

This hands-on role involves investigating complex failures, improving tooling, and driving engineering improvements while mentoring the Cloud Engineering and Reliability teams toward a reliability-first mindset.

Qualifications

• 7+ years of experience in SRE or related fields.
• Experience operating production services with defined availability and reliability requirements.
• Experience implementing SLIs, SLOs, monitoring, alerting, and incident response practices.
• Experience designing and operating infrastructure in AWS or another major cloud environment.
• Experience with infrastructure-as-code and automated infrastructure provisioning.
• Experience supporting containerized applications and distributed systems.
• Experience developing operational tooling or automation using Python, Go, or a similar language.
• Ability to diagnose complex failures across applications, infrastructure, networking, and dependent services.
• Experience leading incident response and root-cause analysis across engineering teams.
• Experience leading and executing on technical vision of a team over multi-quarter timelines.

Responsibilities

• Define and implement SLIs, SLOs, and other measures of service reliability.
• Build and improve monitoring, alerting, logging, and tracing for infrastructure and platform services.
• Lead technical response to complex incidents and drive root-cause analysis through resolution.
• Identify recurring failure modes and work with engineering teams to eliminate them.
• Improve system resilience through automation, testing, capacity planning, and failure recovery.
• Develop tooling and automation that reduces manual operational work.
• Partner with product and platform teams to incorporate reliability requirements into system design.
• Establish incident response practices that improve detection, diagnosis, communication, and recovery.
• Mentor product engineers and drive adoption of strong reliability and operational practices.
• Mentor teammates in SRE and Cloud Engineering.
• Define and manage short-and-long term SRE roadmap, distributing work across teammates.

Skills

SRE leadership

Cloud engineering

Python

Go

Kubernetes

AWS

Incident response

Root-cause analysis

Automation tooling

Observability

Capacity planning

Cost management

Tools

Terraform

AWS CloudFormation

Job description

Shield AI is seeking an experienced SRE Lead to establish and mature our reliability practices across cloud infrastructure and platform services. You will set targets, improve observability, and ensure production systems can be operated and recovered predictably.

This hands-on role involves investigating complex failures, improving tooling, and driving engineering improvements while mentoring the Cloud Engineering and Reliability teams toward a reliability-first mindset.