Staff Software Engineer, AI-Driven Customer Ops Platform

Rozgoo; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Coinbase is seeking a Staff Software Engineer for Customer Administration to help scale and secure enterprise customer data operations. You will anchor architectural direction for the CAE platform, leading the transition of Control Center into a modular, AI-ready operations platform while mentoring engineers and delivering cross-cutting capabilities.

The role emphasizes building foundational platform components, ensuring secure internal operations, and collaborating with product and engineering

Responsibilities

• Architect foundational platform capabilities including MCP tool registries, AI orchestration layers, risk-based access automation, and the away-team contribution model that enables product groups across Coinbase to build on the platform safely and at speed
• Evolve Control Center into an AI-agent-ready, headless operations platform, designing and implementing MCP procedure constructs, agentic guardrails, HITL orchestration, and evaluation frameworks that enable both human and autonomous AI agents to execute sensitive customer operations securely
• Partner with the Engineering Manager and Product counterparts to define architectural roadmaps

Job description

Coinbase is seeking a Staff Software Engineer for Customer Administration to help scale and secure enterprise customer data operations. You will anchor architectural direction for the CAE platform, leading the transition of Control Center into a modular, AI-ready operations platform while mentoring engineers and delivering cross-cutting capabilities.

The role emphasizes building foundational platform components, ensuring secure internal operations, and collaborating with product and engineering