Staff Software Engineer, Customer Administration

Rozgoo; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Coinbase is seeking a Staff Software Engineer for Customer Administration to help scale and secure enterprise customer data operations. You will anchor architectural direction for the CAE platform, leading the transition of Control Center into a modular, AI-ready operations platform while mentoring engineers and delivering cross-cutting capabilities.

The role emphasizes building foundational platform components, ensuring secure internal operations, and collaborating with product and engineering

Responsibilities

• Architect foundational platform capabilities including MCP tool registries, AI orchestration layers, risk-based access automation, and the away-team contribution model that enables product groups across Coinbase to build on the platform safely and at speed
• Evolve Control Center into an AI-agent-ready, headless operations platform, designing and implementing MCP procedure constructs, agentic guardrails, HITL orchestration, and evaluation frameworks that enable both human and autonomous AI agents to execute sensitive customer operations securely
• Partner with the Engineering Manager and Product counterparts to define architectural roadmaps

Job description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges". learn more about working at Coinbase.

Staff Software Engineer, Customer Administration

The Customer Administration Engineering (CAE) team is a core pillar of Coinbase's Enterprise Applications and Architecture (EAA) org, responsible for building and operating the secure, foundational platforms that power customer data operations across Coinbase. Our flagship product, Control Center, is Coinbase's secure system of action for internal specialists across CX, Compliance, Legal, Global Investigations, Trust and Risk, and dozens of other teams. It serves approximately 7,000 internal users via its UI and powers a growing ecosystem of internal tools and AI automation via its backend APIs and MCP. We are at an exciting inflection point: evolving Control Center from a human-specialist UI into a modular, AI-agent-ready operations platform. As a Staff Software Engineer, you will be a technical anchor for the CAE team, driving architectural decisions, mentoring engineers, and leading the delivery of high-impact, cross-cutting platform capabilities.

What You'll Do

• Architect and deliver foundational platform capabilities including MCP tool registries, AI orchestration layers, risk-based access automation, and the away-team contribution model that enables product groups across Coinbase to build on the platform safely and at speed
• Drive the evolution of Control Center into an AI-agent-ready, headless operations platform, designing and implementing MCP procedure constructs, agentic guardrails, HITL orchestration, and evaluation frameworks that enable both human and autonomous AI agents to execute sensitive customer operations securely
• Partner with the Engineering Manager and Product counterparts to define architectural roadma