Staff Software Engineer — AI Agents Platform

Decagon; New York (NY); Sur place; USD 200 000 - 400 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision benefits

Life Insurance and Disability Benefits

401K / Retirement Plan

Parental Leave

Fertility and family benefits

Résumé du poste

Decagon is hiring for an Agent Product Engineer who will own the end‑to‑end development of AI agents on our leading platform. You’ll work directly with leaders across finance, healthcare, and hospitality to solve user needs with reliable, scalable AI agents.

Engineers own their work end‑to‑end and impact millions of users. This role requires deep system-level troubleshooting, strong coding skills in Python and TypeScript, and experience with asynchronous programming.

Qualifications

• 8+ years of industry experience in software engineering.
• Proficiency with Python, TypeScript and asynchronous programming.
• High degree of comfort digging into system failures within deep technology stacks.

Responsabilités

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
• Identify cross‑customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise‑grade customers.

Connaissances

Python

TypeScript

Async programming

Description du poste

Decagon is hiring for an Agent Product Engineer who will own the end‑to‑end development of AI agents on our leading platform. You’ll work directly with leaders across finance, healthcare, and hospitality to solve user needs with reliable, scalable AI agents.

Engineers own their work end‑to‑end and impact millions of users. This role requires deep system-level troubleshooting, strong coding skills in Python and TypeScript, and experience with asynchronous programming.