Senior Software Engineer, AI Agent Platform

Decagon; San Francisco (CA); On-site; USD 200,000 - 400,000; Full time

Benefits offered by this job

Medical / Dental / Vision

Life Insurance

Retirement Plan 401K

Parental Leave

Fertility benefits with Carrot

Wellness stipend

Daily lunches in office

Flexible vacation policy

Job summary

Decagon is hiring for the Agent Product Engineering team to own the design and shipping of best-in-class AI agents, from initial implementation through iterative improvements, collaborating with customers and leaders across finance, healthcare, and hospitality to solve real user needs at scale.

Engineers own their work end-to-end, tackling complex system challenges and delivering scalable solutions for millions of users.

Qualifications

• 5+ years of industry experience in software engineering.
• Proficiency with Python, Typescript and asynchronous programming.
• Comfort digging into system failures within deep technology stacks.

Responsibilities

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers

Skills

Python

Typescript

Asynchronous programming

5+ years of software engineering

System debugging

Job description

Decagon is hiring for the Agent Product Engineering team to own the design and shipping of best-in-class AI agents, from initial implementation through iterative improvements, collaborating with customers and leaders across finance, healthcare, and hospitality to solve real user needs at scale.

Engineers own their work end-to-end, tackling complex system challenges and delivering scalable solutions for millions of users.