Senior Software Engineer, Agent Product

Decagon; San Francisco (CA); On-site; USD 200,000 - 400,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Take what you need vacation policy

Daily lunches, dinners, and snacks

Job summary

A leading technology firm in San Francisco seeks a Software Engineer to design and build AI agents that enhance customer interactions. The role offers autonomy and involves working with stakeholders across various industries. Ideal candidates should have 5+ years of experience, proficiency in Python and Typescript, and a knack for solving complex system issues. The company offers medical benefits, a generous vacation policy, and a competitive compensation package ranging from $200K to $400K, plus equity.

Qualifications

• 5+ years of industry experience in software engineering.
• Experience with multi-modal models is a plus.

Responsibilities

• Design and build AI agents for complex customer interactions.
• Identify trends to guide platform evolution.
• Evaluate and integrate text and voice models.

Skills

Proficiency with Python

Proficiency with Typescript

Asynchronous programming

Problem-solving in system failures

Job description

About the Team

The Agent Engineering team at Decagon deploys mission‑critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry‑leading AI agent platform, collaborate directly with customers and use your own creativity to devise long‑term, scalable solutions.

Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.

About the Role

On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best‑in‑class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents. Engineers here own their work end‑to‑end and are trusted to make a real impact.

In this role, you will

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
• Identify cross‑customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise‑grade customers.

Your background looks something like this

• Have 5+ years of industry experience in software engineering.
• Proficiency with Python, Typescript and asynchronous programming.
• A high degree of comfort digging into system failures within deep technology stacks using any tool necessary.

Even better

• Prior experience working with multi‑modal models.

Benefits

• Medical, dental, and vision benefits.
• Take what you need vacation policy.
• Daily lunches, dinners and snacks in the office to keep you at your best.

Compensation

$200K – $400K + Offers Equity