Staff Professional Services Operations Lead - Remote

GitLab Inc.; Oregon; Hybrid; USD 139.000 - 235.000; Vollzeit

Benefits dieser Stelle

Flexible Paid Time Off

Equity Compensation & Employee Stock_P

Growth and Development Fund

Parental Leave

Team Member Resource Groups

Zusammenfassung

GitLab Inc. is seeking a Staff Professional Services Operations Lead to establish scalable PS operations, driving planning, capacity management, and governance across our professional services organization.

You will partner with Finance, Sales, and Delivery to automate processes and improve delivery economics. You will help transform manual, disjointed workflows into connected, reliable operations, providing leaders with visibility into pipeline, staffing, budgeting, and revenue realization.

Qualifikationen

• 10+ years' experience in Professional Services Operations, Services Operations, Revenue Operations, or a related function in a technology or subscription business.
• Deep understanding of PS business models, including time and materials, fixed-fee, and blended engagements.
• Experience owning and developing forecasting and planning processes that connect sales pipeline to delivery capacity, staffing, bookings, and revenue.
• Experience with resource management, utilization, project margin, delivery operations, PSA systems, or services go-to-market operations.
• Experience leading process and systems improvements across evolving organizations.
• Strong analytical, business judgment, communication, and stakeholder management skills.
• A pragmatic, hands-on approach to solving ambiguous operational problems.
• Hands-on experience with Kantata or a comparable Professional Services Automation (PSA) platform.
• Ability to translate business requirements into system workflows, data definitions, reporting requirements, and automation opportunities.
• Deep familiarity with revenue recognition processes and the systems partnership required between Professional Services and Finance.

Aufgaben

• Mature the PS operating cadence, including forecasting & planning alignment, business reviews, performance reporting, and executive readouts.
• Establish connected capacity, utilization, and resource management practices across billable and non-billable roles, including skill-based staffing and hiring planning.
• Improve visibility and deliver insights into project economics, including rate cards, fully loaded costs, burden rates, project margin, fixed-fee budgets, utilization, and revenue recognition.
• Partner with Finance, Sales, Customer Success, CX Engineering, Solutions Architecture, and Delivery to improve PSA, time-tracking, CRM, reporting, and related tooling.
• Define requirements and lead process improvements, automations, and efficiency drivers across Professional Services, Operations, and newly integrated services teams.
• Improve go-to-market alignment by tracking PS attach, connecting PS planning to account and renewal timelines, and enabling earlier PS involvement in deal strategy and account planning.
• Partner cross functionally to deliver improvements in service catalog, pricing and packaging, SKU governance, and partner or channel delivery models.
• Document processes, clarify roles and decision rights, and partner with Analytics to build self-service reporting that reduces dependencies of PS leadership for day-to-day execution.

Kenntnisse

PS Operations

Forecasting & Planning

Resource Management

Process Improvement

Stakeholder Management

Analytical Skills

PSA Platforms

Tools

Kantata PSA

CRM Systems

Time-Tracking Tools

Billing Systems

Jobbeschreibung

GitLab Inc. is seeking a Staff Professional Services Operations Lead to establish scalable PS operations, driving planning, capacity management, and governance across our professional services organization.

You will partner with Finance, Sales, and Delivery to automate processes and improve delivery economics. You will help transform manual, disjointed workflows into connected, reliable operations, providing leaders with visibility into pipeline, staffing, budgeting, and revenue realization.