Manager, Professional Services Engineers (Fully Remote)

GitLab; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Flexible PTO

Equity compensation

Growth fund

Remote work

Job summary

GitLab, the intelligent orchestration platform for DevSecOps, is seeking a Senior Manager/Director of Professional Services Engineering to lead and develop a team delivering installation, migration, training, and advisory services. You will partner with Technical Architects and cross-functional teams to drive successful customer outcomes.

This fully remote role offers flexible PTO, equity compensation, and a growth fund in a values-driven environment.

Qualifications

• Must have experience leading Professional Services Engineers.
• Ability to coach, mentor, and develop team members.
• Strong collaboration with architects and cross-functional partners.

Responsibilities

• Manage and develop a team of Professional Services Engineers through coaching, feedback, and career conversations.
• Track team utilization, customer satisfaction, and escalation trends to improve operational effectiveness.
• Contribute to continuous improvement of services processes, tooling, and delivery standards.

Skills

Team leadership

Coaching

Customer outcomes

Process improvement

Education

Bachelor's degree

Job description

• GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to ship better, more secure software faster.
• More than 50 million users and over 50% of the Fortune 100 trust GitLab to accelerate their digital transformation.

About the Team:

• The Professional Services team delivers hands-on installation, migration, training, and advisory services across the full GitLab platform.
• We work closely with Technical Architects and cross-functional partners to ensure high-quality project execution and customer outcomes.

Key Responsibilities:

• Manage and develop a team of Professional Services Engineers through coaching, feedback, and career conversations.
• Track team utilization, customer satisfaction, and escalation trends to improve operational effectiveness.
• Contribute to continuous improvement of services processes, tooling, and delivery standards.

Why GitLab:

• Embrace AI as a core productivity multiplier in daily workflows.
• Enjoy flexible paid time off, equity compensation, and a growth and development fund.
• Work fully remote in an asynchronous, transparent, and values-driven environment.

GitLab

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. Trusted by over 50 million users and more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values, AI adoption, and continuous knowledge exchange.