Staff Product Manager, Retail Experiences — Remote

Penn Interactive; United States; Remote; USD 165,000 - 195,000; Full time

Benefits offered by this job

Competitive compensation

Education reimbursements

Conference reimbursements

Career progression mentoring

Job summary

PENN Interactive is seeking a Staff Product Manager to own Retail Experiences and the guest journey across our on-property and mobile apps. You will influence strategy, align with Engineering, Design, Data, Marketing, and Operations, and drive a multi-year roadmap.

You will partner with Retail Operations and property leadership to deliver guest-centric features, loyalty integrations, and location-aware experiences while balancing regulatory requirements and business priorities.

Qualifications

• 7+ years of product management experience with consumer mobile or digital products.
• Experience building guest, customer, or member facing products that connect digital and physical experiences.
• Strong product sense and empathy for the end user.
• Ability to define a product vision and translate it into focused roadmaps.

Responsibilities

• Define and drive vision, strategy, and multi-year roadmap for Retail Experiences.
• Map on-property journey to identify friction and opportunities.
• Build digital features linking to the physical environment and loyalty.
• Collaborate with Growth, Core, and Hospitality to create a user-centric experience.
• Work with Retail Operations and property teams to pilot capabilities and scale across properties.
• Partner with Engineering on APIs/integrations and manage mobile release.
• Develop go-to-market and adoption plans with content and activation.
• Use research and analytics to prioritize and optimize impact.
• Balance guest experience with regulatory and compliance requirements.
• Turn broad needs into focused strategy and roadmap that stakeholders rally behind.
• Influence senior stakeholders across Product, Engineering, Design, Data, Marketing, Operations.

Skills

Product management

Mobile/digital products

Cross-functional collaboration

User empathy

Roadmapping

Agile

Executive communication

Tools

APIs

Content management tools

Job description

PENN Interactive is seeking a Staff Product Manager to own Retail Experiences and the guest journey across our on-property and mobile apps. You will influence strategy, align with Engineering, Design, Data, Marketing, and Operations, and drive a multi-year roadmap.

You will partner with Retail Operations and property leadership to deliver guest-centric features, loyalty integrations, and location-aware experiences while balancing regulatory requirements and business priorities.