Staff Product Manager, Retail Experiences

Ladders; United States; Remote; USD 165,000 - 195,000; Full time

Benefits offered by this job

Competitive compensation package

Fun, relaxed work environment

Education and conference reimburse m"

Opportunities for career progression

Job summary

Ladders is seeking a Staff Product Manager for Retail Experiences. This remote role owns the vision and multi-year roadmap for a retail-facing product that blends digital and physical guest interactions across locations.

You will work with engineering, product, and operations to scale capabilities and shape go-to-market plans. Responsibilities include defining the roadmap, reducing friction in guest journeys, building features for the physical environment, and piloting capabilities with retail

Qualifications

• 7+ years of product management in consumer mobile or digital products.
• Experience blending digital and physical experiences, particularly in hospitality or retail.
• Strong prioritization based on user research and journey mapping.
• Proven ability to define product vision and translate into actionable roadmaps.
• Experience leading cross-functional teams in an agile environment.
• Familiarity with iOS and Android release processes and content management tools.
• Strong analytical skills with experience in A/B testing and performance measurement.

Responsibilities

• Define and drive the product vision and multi-year roadmap for retail experiences.
• Champion the guest experience by identifying friction points and opportunities for improvement.
• Build digital features that enhance the physical environment and guest interactions.
• Collaborate with product teams to ensure a user-centric experience.
• Work with retail operations to pilot and scale new capabilities across properties.
• Partner with engineering on system integrations and manage the mobile release process.
• Develop go-to-market plans that engage guests and property teams.

Skills

Product management

Digital-physical UX

User research

Roadmap planning

Cross-functional leadership

Agile

iOS release processes

Android release processes

A/B testing

Performance measurement

Job description

For our client, we are seeking a Staff Product Manager, Retail Experiences to join the team of a leader in the Enterprise Technology space.

This role will own the vision and roadmap for a retail-facing product experience that bridges digital and physical touchpoints. The position will focus on improving guest interactions, reducing friction, and partnering closely with engineering, product, and operations teams to scale impactful capabilities across locations. You will also help shape go-to-market execution and use experimentation and performance data to guide product decisions.

Location: Remote

Compensation: $165,000 – $195,000 annually

Responsibilities

• Define and drive the product vision and multi-year roadmap for retail experiences
• Champion the guest experience by identifying friction points and opportunities for improvement
• Build digital features that enhance the physical environment and guest interactions
• Collaborate with product teams to ensure a user-centric experience
• Work with retail operations to pilot and scale new capabilities across properties
• Partner with engineering on system integrations and manage the mobile release process
• Develop go-to-market plans that engage guests and property teams

Qualifications

• 7+ years of product management experience in consumer mobile or digital products
• Experience creating products that blend digital and physical experiences, particularly in hospitality or retail
• Strong product sense with the ability to prioritize based on user research and journey mapping
• Proven track record of defining product vision and translating it into actionable roadmaps
• Experience leading cross-functional teams in an agile environment through influence
• Familiarity with iOS and Android release processes and content management tools
• Strong analytical skills with experience in A/B testing and performance measurement

Benefits

• Competitive compensation package
• Fun, relaxed work environment
• Education and conference reimbursements
• Opportunities for career progression and mentoring

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.