Staff Product Manager, Retail Experience & Guest Journey
PENN Entertainment, Inc.
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Job summary
PENN Entertainment, Inc. is seeking a Senior Product Manager to lead Retail Experiences. You will own the guest journey from discovery to launch, shaping the product vision and multi-year roadmap for on-property experiences.
Collaborate with Engineering, Design, Data, Marketing and Operations to deliver location-aware features, personalized offers, and loyalty recognition that elevate guest satisfaction and business results.
Responsibilities
- Define and drive the product vision, strategy, and multi-year roadmap for Retail Experiences, owning the guest journey from discovery to launch.
- Champion the guest by mapping the full on-property experience and turning friction points into prioritized product bets.
- Partner with Engineering, Design, Data, Marketing, and Operations to deliver location-aware features, personalized offers, and loyalty recognition.
Job description
PENN Entertainment, Inc. is seeking a Senior Product Manager to lead Retail Experiences. You will own the guest journey from discovery to launch, shaping the product vision and multi-year roadmap for on-property experiences.
Collaborate with Engineering, Design, Data, Marketing and Operations to deliver location-aware features, personalized offers, and loyalty recognition that elevate guest satisfaction and business results.
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