Retail Experience PM: Omnichannel Growth & Loyalty

Remote; San Francisco (CA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Outdoor perks

Employee discounts

Wellbeing programs

Job summary

Backcountry is seeking a Product Manager, Retail Experience, to own the roadmap bridging our physical stores and digital experience. You will drive cross-channel growth, align store operations and engineering, and build a unified retail journey across platforms.

Success includes measurable growth in cross-channel revenue, store conversion, and a unified customer experience. You will work with a lean team and travel to stores as needed.

Qualifications

• 3–5+ years of product management experience.
• Experience owning retail or omnichannel customer experience.
• Understanding of retail systems such as POS, inventory and order management.
• Proven impact on conversion or revenue with measurable results.
• Analytical and experimentation skills with GA4, Looker, SQL.

Responsibilities

• Own the product roadmap for retail customer experience across in-store and digital touchpoints.
• Improve cross-channel experiences like BOPIS, ship-from-store, and in-store inventory visibility.
• Extend loyalty across store and online experiences.
• Collaborate with store operations to translate needs into product requirements.
• Design experiences for store services including rentals and fittings.
• Define success metrics and drive decisions with data and experiments.
• Work with engineering on POS, inventory, order management, and data integration.
• Create repeatable playbooks for onboarding new stores to the experience.
• Partner with engineering, design, merchandising, marketing, analytics, and ops.

Skills

Product management

Retail omnichannel

Data analysis

Cross-functional collaboration

Travel willing

Tools

GA4

Looker

SQL

POS systems

Job description

Backcountry is seeking a Product Manager, Retail Experience, to own the roadmap bridging our physical stores and digital experience. You will drive cross-channel growth, align store operations and engineering, and build a unified retail journey across platforms.

Success includes measurable growth in cross-channel revenue, store conversion, and a unified customer experience. You will work with a lean team and travel to stores as needed.