Staff Performance Coordinator

Employbridge; Lakeland (FL); On-site; USD 48,000 - 62,000; Full time

Job summary

ProLogistix, part of Employbridge, is seeking a motivated Staff Performance Coordinator in Lakeland, FL to support vendors, clients, and associates in a fast-paced logistics environment. The role focuses on issue resolution, onboarding, payroll, and safety observations.

You will use CRM and Power BI to identify workforce challenges, coach on attendance, and manage performance reviews while coordinating with vendors and client partners.

Qualifications

• Experience in a logistics or manufacturing environment.
• Customer service experience handling client communications.
• HR experience preferred and familiarity with process-oriented settings.
• Ability to multi-task, adjust priorities, and perform under pressure.
• Ability to work independently and with a team.

Responsibilities

• Serve as first point of contact for vendors and client contacts on employee issues.
• Educate clients on guidelines and set expectations for handling issues.
• Ensure timely and appropriate resolution of employee issues.
• Coordinate resolution of workforce issues with vendors and client partners.
• Collect onboarding documents for each employee prior to start.
• Run reports with CRM/Power BI to identify workforce challenges.
• Participate in client meetings about safety and operations and document incidents.
• Coach associates on attendance policies and perform ABC performance reviews.
• Process payroll and track attendance, wage, and hour compliance.
• Lead facility tours for candidates and understand client goals.
• Conduct onboarding, I-9s, and background checks.

Skills

Customer service

Teamwork

Independent work

Multitasking

Communication skills

Tools

CRM

Power BI

Time/Attendance software

Payroll systems

Microsoft Office

Job description

We are seeking a motivation driven Staff Performance Coordinator to join our ProLogistix team! If you are a dynamic individual who loves working in a fast-paced environment and helping to change people’s lives, then we are the company you have been searching for! ProLogistix is an Employbridge company.

Employbridge is a place where your career and passion come together.

Your Opportunity as a Staff Performance Coordinator:

• Act as first point of contact for vendors and client contacts for all employee issues
• Educates client on guidelines and sets expectations for the handling of any employee issues
• Ensures all employee issues are handled appropriately and in a timely fashion
• Coordinates resolution of the all workforce issues with vendors and client partners and understands risk areas for all parties
• Collects and reviews all required work related onboarding documents for each employee prior to start
• Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software)
• Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program
• Coaches associates on attendance policies, conducts ABC performance reviews, and assigns and ends associate assignments
• Processes payroll and tracks attendance, wage, and hour compliance
• Walks candidates through tour of client facility (walking 3 to 5 miles daily)
• Participates in whiteboard meetings to understand daily order fill goals
• Conducts onboarding, I-9s, and background checks
• Hands-on experience in a logistics or manufacturing environment
• Experience in a customer service role responsible for client communication
• HR experience is preferred
• Familiarity with a heavy process-oriented environment
• Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure environment
• Able to understand client goals and how they measure success
• Able to work independently and with a team
• Practical experience and comfort with using Microsoft Office products

The Employbridge Story

Employbridge is one of the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 225+ branches. At Employbridge, we operate an entire family of specialty staffing companies that include: ProLogistix, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com .

Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.