Staff ML Engineer, CX Intelligence — Lead Production AI

Coinbase, Inc.; Lincoln (NE); Remote; USD 218,000 - 257,000; Full time

Benefits offered by this job

Equity and bonus eligibility

Health, dental, vision benefits

401(k)

Job summary

Coinbase, Inc. is hiring a Staff Machine Learning Engineer for CX Intelligence. The role focuses on leading the design and delivery of production ML systems across the org to improve resolution quality and customer experience.

You will collaborate with leadership to define strategic roadmaps, mentor engineers, and ensure scalable, secure data workflows. Coinbase emphasizes remote-first work with periodic in-person surges.

Qualifications

• 8+ years of experience in machine learning and software engineering.
• Hands-on expertise with LLMs, deep learning, graph neural networks, or related techniques.
• Strong Python skills with production-grade code.
• Experience mentoring engineers and leading reviews.
• Responsible AI practices with human oversight.

Responsibilities

• Own design and delivery of production ML systems.
• Define roadmaps with leadership and stakeholders.
• Lead high-impact ML projects end-to-end.
• Build scalable, secure ML systems and data workflows.
• Mentor engineers and set team standards.
• Drive design reviews for security and model quality.

Skills

Experience in ML production systems

Python production code

Mentoring engineers

Leading ML projects end-to-end

Responsible AI practices

LLMs / NLP / graph neural networks

Tools

Python

Job description

Coinbase, Inc. is hiring a Staff Machine Learning Engineer for CX Intelligence. The role focuses on leading the design and delivery of production ML systems across the org to improve resolution quality and customer experience.

You will collaborate with leadership to define strategic roadmaps, mentor engineers, and ensure scalable, secure data workflows. Coinbase emphasizes remote-first work with periodic in-person surges.