Staff Internet Ingress & Edge Engineer (Remote/Hybrid)

EY; Chattanooga (TN); Hybrid; USD 83,000 - 136,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Job summary

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise application delivery and ingress operations across AWS, AVI, Azure, DNS, and edge security. The role collaborates with multiple teams to monitor, troubleshoot, and perform lifecycle activities, building deeper platform ownership over time.

This hands-on operational role follows established procedures and change controls, with a defined development path and opportunities to enhance automation and runbooks within EY's

Qualifications

• Associate's or bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent practical experience preferred.
• 2+ years of experience in networking, cloud operations, load balancing, application delivery, infrastructure support, or a related technical role.
• Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing, Layer 4 and Layer 7 concepts, and high-availability fundamentals.
• Experience troubleshooting production infrastructure or application connectivity issues using documented operational processes.
• Ability to follow change controls, runbooks, escalation procedures, and documentation standards.
• Strong learning agility, communication, teamwork, attention to detail, and problem-solving skills.

Responsibilities

• Monitor ingress and edge platform health, availability, alerts, capacity, and service performance.
• Perform initial triage of application connectivity, load balancing, DNS, certificate, routing, and traffic delivery issues.
• Follow runbooks to collect evidence, validate service health, and escalate complex or high-impact issues.
• Participate in incident response, problem investigation, scheduled maintenance, and on-call support as assigned.
• Maintain accurate ticket updates, technical notes, and operational records.
• Support AWS ALB/NLB, AVI load balancers, Azure ingress services, and related cloud components.
• Assist with listeners, target groups, health checks, certificates, traffic policies, and failover configurations.
• Execute approved configuration changes and validate outcomes under change controls.
• Identify configuration drift or platform issues and coordinate remediation with senior engineers.
• Assist with onboarding, offboarding, migration, and release activities for applications, URLs, domains, APIs, and services.
• Gather and validate DNS, certificate, routing, load balancing, dependency, monitoring, and support requirements.
• Update application delivery records, diagrams, inventories, and support documentation.
• Support DNS record changes, SSL/TLS certificate requests, and edge security controls.

Skills

Networking concepts

Cloud operations

Load balancing

DNS

SSL/TLS

Troubleshooting

Change controls

Terraform

Git basics

Incident response

Education

Associate's or Bachelor's degree in IT/CS/Engineering

Tools

AWS ALB/NLB

AVI Load Balancer

Azure Ingress

Terraform

Git

Job description

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise application delivery and ingress operations across AWS, AVI, Azure, DNS, and edge security. The role collaborates with multiple teams to monitor, troubleshoot, and perform lifecycle activities, building deeper platform ownership over time.

This hands-on operational role follows established procedures and change controls, with a defined development path and opportunities to enhance automation and runbooks within EY's