Staff Internet Ingress & Edge Engineer

Ernst & Young Oman; Tucson (AZ); Hybrid; USD 83,000 - 136,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Paid time off

Job summary

EY seeks an Internet Ingress & Edge Engineer at staff level to support enterprise application delivery and ingress operations across AWS, AVI, Azure, DNS, certificate, routing, and edge security technologies.

The role covers monitoring, troubleshooting, on-boarding, configuration changes, maintenance, documentation, incident response, and lifecycle activities. This hands-on role has a defined development path and works with multiple teams across the enterprise.

Qualifications

• Associate's or bachelor's degree in Information Technology, Computer Science, Engineering or equivalent practical experience preferred.
• 2+ years of experience in networking, cloud operations, load balancing, application delivery, infrastructure support, or a related technical role.
• Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing, Layer 4 and Layer 7 concepts, and high-availability fundamentals.
• Experience troubleshooting production infrastructure or application connectivity issues using documented operational processes.
• Ability to follow change controls, runbooks, escalation procedures, and documentation standards.
• Strong learning agility, communication, teamwork, attention to detail, and problem-solving skills.

Responsibilities

• Monitor ingress and edge platform health, availability, alerts, capacity, and service performance.
• Perform initial triage of application connectivity, load balancing, DNS, certificate, routing, and traffic delivery issues.
• Follow runbooks to collect evidence, validate service health, and elevate complex or high-impact issues.
• Participate in incident response, problem investigation, scheduled maintenance, and on-call support as assigned.
• Maintain accurate ticket updates, technical notes, and operational records.
• Support AWS ALB/NLB, AVI load balancers, Azure ingress services, and related cloud components.
• Assist with listeners, target groups, health checks, certificates, traffic policies, persistence, and failover configurations.
• Execute approved configuration changes and validate outcomes under change controls.
• Support upgrades, maintenance, configuration reviews, and lifecycle activities.
• Identify configuration drift or platform issues and coordinate remediation with senior engineers.
• Assist with onboarding, offboarding, migration, and release activities for applications, URLs, domains, APIs, and services.
• Gather and validate DNS, certificate, routing, load balancing, dependency, monitoring, and support requirements.
• Coordinate with application owners to resolve missing information or implementation issues.
• Update application delivery records, diagrams, inventories, and support documentation.
• Support DNS record changes, resolution troubleshooting, and traffic management activities.
• Assist with SSL/TLS certificate requests, installation, renewal, expiration tracking, and troubleshooting.
• Support AWS Shield and related edge security controls using approved procedures.
• Escalate DDoS, certificate, security, or availability events according to documented response paths.
• Maintain awareness of approved security standards and configuration requirements.
• Use approved Terraform modules and Git-based workflows to support repeatable configuration activities.
• Assist with testing, peer review, validation, and documentation of Infrastructure-as-Code changes.
• Contribute to runbooks, knowledge articles, configuration standards, and operational procedures.
• Identify repetitive tasks or common issues that may benefit from automation or standardization.
• Participate in lessons-learned and continuous improvement activities.

Skills

TCP/IP

DNS

HTTP/HTTPS

SSL/TLS

Routing

HA fundamentals

Monitoring

Troubleshooting

Incident response

Documentation

Education

Associate's or Bachelor's degree in Information Technology, Computer Science, Engineering

Tools

Terraform

Git

APIs

Scripting

Job description

EY seeks an Internet Ingress & Edge Engineer at staff level to support enterprise application delivery and ingress operations across AWS, AVI, Azure, DNS, certificate, routing, and edge security technologies.

The role covers monitoring, troubleshooting, on-boarding, configuration changes, maintenance, documentation, incident response, and lifecycle activities. This hands-on role has a defined development path and works with multiple teams across the enterprise.