Staff Field Engineer | Germany | Remote

grafanalabs; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Equity participation

Annual leave policy with shutdown days

In-person onboarding elements

Job summary

Grafana Labs seeks a senior field engineering leader to bolster presales teams with strategic customer engagements, complex demonstrations, workshops, and technical evaluations. The role is remote and focused on supporting the German market.

You will develop reference architectures, enablement content, and compelling demos, while mentoring senior engineers and influencing product planning through customer feedback and adoption insights.

Qualifications

• At least 8 years of relevant technical experience with a senior field engineering background.
• Extensive experience in presales, solution architecture, workshops, demonstrations, and proof-of-value engagements.
• Ability to work independently on high-impact strategic opportunities and resolve complex objections.
• Deep expertise in at least one observability/platform area and working knowledge across related technologies.
• Experience creating enablement content and dependable demo environments.

Responsibilities

• Support strategic deals and customer engagements with sales engineers and observability specialists.
• Be a recognized SME in one platform area while maintaining broad knowledge across observability tech.
• Create reference architectures and narrative materials to illustrate proposed solutions.
• Develop workshops, demos scripts, and enablement content with repeatable review.
• Architect and operate reliable, secure, scalable demo environments.
• Influence product planning from customer needs and adoption barriers.
• Present at events and contribute technical articles or white papers.
• Mentor senior and staff-level field and solution engineers.

Skills

Presales experience

Solution architecture

Customer workshops

Demonstrations

Proof-of-value engagements

Mentoring

Technical communication

Presentation skills

Technical writing

Independent work

Tools

Observability technologies

Job description

Role overview

Act as a senior technical force multiplier for presales teams, helping them handle strategic customer engagements, complex demonstrations, workshops, and technical evaluations. The role combines field architecture, technical content development, production-quality demo infrastructure, product feedback, customer enablement, and mentorship. The position is remote and focused on supporting the German market.

Responsibilities

• Support the most strategic deals and customer engagements, solving complex technical challenges with sales engineers and observability specialists.
• Serve as a recognized subject-matter expert in one platform area while maintaining broad knowledge across related observability technologies.
• Create reference architectures and compelling, value-oriented technical narratives that help customers understand proposed solutions.
• Develop and maintain workshops, how-to materials, demonstration scripts, and other enablement content, with a repeatable review process.
• Architect and operate reliable, secure, scalable environments for demonstrations, workshops, and proof-of-value work.
• Influence product planning by surfacing customer needs, enablement gaps, adoption barriers, and investment priorities.
• Present at events, webinars, panels, conferences, and other marketing activities; improve documentation and contribute technical articles or white papers.
• Mentor senior and staff-level field and solution engineers.

Requirements

• At least 8 years of relevant technical experience, including at least 2 years in a senior field engineering role or comparable position.
• Extensive experience in technical presales, solution architecture, customer workshops, demonstrations, and proof-of-value engagements.
• Ability to work independently on high-impact strategic opportunities and resolve complex technical objections.
• Deep expertise in at least one observability or platform technology area, plus working knowledge across multiple related technologies.
• Experience building technical enablement content and maintaining dependable environments for demos and workshops.
• Strong presentation, customer communication, technical writing, collaboration, and mentoring skills.

Benefits and work setup

• Remote role supporting Germany.
• Global working environment emphasizing autonomy, transparent communication, collaboration, open-source values, and professional development.
• The source describes equity participation, an annual leave policy with designated shutdown days, and an onboarding program that includes in-person elements.