Remote Staff Field Engineer | Observability Architect

grafanalabs; United States; Remote; USD 104,000 - 161,000; Full time

Benefits offered by this job

Fully remote role (Netherlands)

Annual leave 30 days

Equity participation or onboarding

Job summary

Grafana Labs is seeking a Staff Field Engineer to lead high-complexity technical engagements, supporting strategic customer opportunities and presales teams. You will combine solution architecture, observability expertise, and technical storytelling to scale field efficiency.

In this fully remote role based in the Netherlands, you will develop reference architectures, training materials, and demonstrations, mentor engineers, and influence product planning with customer feedback.

Qualifications

• Eight+ years of technical experience, including two+ years in a senior field engineering role or equivalent.
• Deep expertise in at least one observability or platform domain with broad familiarity across related techs.
• Proven ability to support complex presales opportunities, create technical content, and communicate business value through technical solutions.
• Experience designing, implementing, and maintaining reliable demonstration or production environments.
• Strong presentation, writing, collaboration, and customer-facing communication skills.
• Ability to work independently on strategic engagements and make sound technical decisions with limited supervision.

Responsibilities

• Advise on strategic deals and customer engagements, resolving complex technical challenges alongside solution engineers and observability specialists.
• Develop reference architectures, compelling value-based technical narratives, demonstrations, workshops, and proof-of-value experiences.
• Own the creation and maintenance of training materials such as workshops, how-to content, demo scripts, documentation, blogs, and white papers.
• Architect and operate reliable, secure production environments that support demos, workshops, and proof-of-value infrastructure at scale.
• Influence product planning by surfacing customer needs, enablement gaps, adoption barriers, and investment priorities.
• Present at marketing events and mentor senior field engineers, solution engineers, and other technical team members.

Skills

Field engineering

Observability

Presales support

Technical storytelling

Solution architecture

Demo infrastructure

Training content development

Tools

Open-source tech

Cloud platforms

Telemetry systems

Job description

Grafana Labs is seeking a Staff Field Engineer to lead high-complexity technical engagements, supporting strategic customer opportunities and presales teams. You will combine solution architecture, observability expertise, and technical storytelling to scale field efficiency.

In this fully remote role based in the Netherlands, you will develop reference architectures, training materials, and demonstrations, mentor engineers, and influence product planning with customer feedback.