Staff Engineer, ServiceNow (ITSM, CSM & IRM)

Nagarro; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Nagarro, a leading Digital Product Engineering company, is seeking a seasoned ServiceNow Developer. In this role, you will leverage your expertise to implement robust solutions, lead integrations, and ensure high standards in software delivery as part of a dynamic, global team.

Qualifications

• 7+ years experience in ServiceNow Development.
• Expertise in CSM, IRM, ITSM modules.
• Strong understanding of ITIL principles.

Responsibilities

• Lead/support UAT and production rollouts.
• Understand functional requirements and define technologies.
• Troubleshoot and resolve complex bugs.

Skills

ServiceNow Development

ServiceNow integrations

ITIL

Technical problem solving

Mentoring

Education

Bachelor’s or master’s degree in computer science

Information Technology

Job description

Company Description

We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital , and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

Job Description

REQUIREMENTS:

• Experience 7+ years
• Strong experience in ServiceNow Development specializing in CSM, IRM, ServiceNow ITSM module.
• Hands-on experience in ServiceNow integrations with third-party systems.
• Experience in either of other modules i.e.SPM, CSM, and ITIL
• Eexpertise on all technical questions related to development of ServiceNow in HRSD and IRM modules Demonstrated experience in implementing ServiceNow integrations with third-party platforms.
• Strong understanding of ITIL principles
• Ability to translate business requirements into technical solutions
• Develop and implement technical solutions and conduct component Integration Tests.
• Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail.

RESPONSIBILITIES:

• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
• Determining and implementing design methodologies and toolsets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production rollouts.
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.