Senior Staff Engineer, ServiceNow (ITSM, Service Portal & ITAM)

Nagarro; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Nagarro is a leading Digital Product Engineering company looking for a talented ServiceNow Specialist. The role demands extensive technical expertise in ITSM, strong problem-solving abilities, and excellent communication skills to create innovative solutions for clients. This position offers a dynamic work environment in a rapidly scaling organization, enhancing professional growth and technical skills.

Qualifications

• 10+ years total experience required.
• Expertise in ServiceNow integrations and ITSM modules.
• Strong grasp of ITIL principles and technical solution development.

Responsibilities

• Writing and reviewing configuration code for ServiceNow.
• Translating client requirements into technical designs.
• Developing comprehensive solutions based on business needs.

Skills

ServiceNow ITSM

ITIL

Technical Specifications

Scripting (UI Policies, Business Rules)

Communication Skills

Analytical Skills

Problem-Solving

Education

Bachelor’s or Master’s in Computer Science

Job description

Company Description

We're Nagarro.

We are a Digital Product Engineering company that is scaling rapidly! We build products, services, and experiences that inspire, excite, and delight. We operate at scale — across all devices and digital platforms, with a global presence of over 18,000 experts across 38 countries. Our work culture is dynamic and non-hierarchical. We're seeking talented new colleagues. That’s where you come in.

Job Description

REQUIREMENTS:

• Total experience of 10+ years
• Extensive experience in technical specification and implementation of ServiceNow, specializing in ITSM Module, Service Portal, ServiceNow ITAM
• Experience with other modules such as HAM Pro, SAM Pro, GRC, SPM, HRSD, and knowledge of ITIL
• Hands-on experience in ServiceNow integrations with third-party systems
• Strong understanding of ITIL principles
• Deep understanding of business needs and designing processes to meet those needs
• Ability to develop technical solutions, implement them, and perform component integration tests
• Proficiency in configuring ServiceNow using scripting languages (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
• Ability to explore and quickly grasp new technologies
• Excellent communication skills to articulate and drive technology solutions aligned with business objectives
• Effective in managing partnerships across all organizational levels, with strong analytical, critical thinking, problem-solving, and prioritization skills
• Experience in mentoring team members and helping them stay updated with new technologies

RESPONSIBILITIES:

• Writing and reviewing high-quality configuration code
• Understanding client business use cases and technical requirements, translating them into elegant technical designs
• Mapping decisions with requirements and communicating them effectively to developers
• Identifying and evaluating different solutions to select the best option for client needs
• Defining guidelines and benchmarks for non-functional requirements during project execution
• Creating and reviewing design documents detailing architecture, framework, and high-level application design for developers
• Reviewing architecture and design for aspects like extensibility, scalability, security, design patterns, user experience, and NFRs, ensuring best practices are followed
• Developing comprehensive solutions based on functional and non-functional requirements, including selecting appropriate technologies, patterns, and frameworks
• Understanding and applying technology integration scenarios in projects

Qualifications:

Bachelor’s or master’s degree in Computer Science, Information Technology, or a related discipline.