Associate Staff Engineer, ServiceNow (CSM & SPM)

Nagarro; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading Digital Product Engineering company, Nagarro, is seeking an experienced ServiceNow Developer passionate about scaling rapidly with a dynamic culture. You will design solutions, analyze client needs, and mentor team members while employing strong technical expertise in ServiceNow modules such as SPM, CSM, and ITSM, ensuring high standards of delivery. Joining us means being part of a global team focused on creating inspiring digital experiences across devices and platforms.

Qualifications

• Minimum 5 years of experience in ServiceNow development.
• Strong expertise in ServiceNow modules including SPM, CSM, ITSM.
• Excellent communication and mentoring skills.

Responsibilities

• Understanding functional requirements and analyzing client needs.
• Designing solutions for functional and non-functional requirements.
• Leading User Acceptance Testing (UAT) and production rollouts.

Skills

ServiceNow Development

JavaScript

Glide APIs

AngularJS

ITIL principles

Mentoring

Effective communication

Education

Bachelor’s degree in Computer Science

Master's degree in Information Technology

Job description

Company Description

We're Nagarro.

We are a Digital Product Engineering company that is scaling rapidly! We build products, services, and experiences that inspire, excite, and delight. Our work spans all devices and digital platforms, with a global presence of over 18,000 experts across 38 countries. Our culture is dynamic and non-hierarchical. We are looking for talented new colleagues. That's where you come in.

Job Description

REQUIREMENTS:

• Minimum 5 years of experience
• Strong expertise in ServiceNow Development, particularly in SPM, CSM, Service Portal, and ITSM modules
• Hands-on experience with ServiceNow integrations with third-party systems
• Experience in other modules such as ITOM, GRC, or HRSD
• Proficiency in scripting within ServiceNow using JavaScript, Glide APIs, and AngularJS
• Experience implementing ServiceNow integrations with third-party platforms
• Solid understanding of ITIL principles
• Ability to translate business requirements into technical solutions
• Experience developing and implementing technical solutions, including conducting component integration tests
• Proficiency in configuring ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, AngularJS)
• Effective communication skills to collaborate with users, technical teams, and management, gather requirements, and describe software features and designs
• Mentoring team members to meet client needs and uphold high standards of delivery
• Excellent communication and interpersonal skills

RESPONSIBILITIES:

• Thorough understanding of functional requirements and analyzing client needs within the project context
• Designing overall solutions for both functional and non-functional requirements, selecting appropriate technologies, patterns, and frameworks
• Determining and implementing suitable design methodologies and tools
• Coordinating requirements, schedules, and activities to enable application development
• Leading or supporting User Acceptance Testing (UAT) and production rollouts
• Creating and validating Work Breakdown Structures (WBS) and effort estimates for modules or tasks, justifying estimates
• Addressing issues promptly, responding positively to setbacks, and fostering continuous improvement
• Providing constructive feedback and setting clear expectations for team members
• Assisting in troubleshooting and resolving complex bugs
• Proposing solutions during code or design reviews and justifying decisions
• Carrying out Proofs of Concept (POCs) to validate suggested designs and technologies

Qualifications:

Bachelor’s or master’s degree in Computer Science, Information Technology, or a related field.