Senior Staff Engineer, ServiceNow (HRSD, ITSM & SPM)

Nagarro; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

A Digital Product Engineering company, Nagarro, is seeking a Senior ServiceNow Consultant to enhance their dynamic, non-hierarchical work culture. This role involves technical specification and implementation of ServiceNow solutions specific to HRSD and ITSM, addressing both functional and non-functional requirements, and mapping client needs to technological solutions.

Qualifications

• 10+ years of total experience required.
• Strong understanding of ServiceNow and its modules.
• Excellent communication and collaboration skills.

Responsibilities

• Writing and reviewing high-quality configurations.
• Translating business use cases into technical designs.
• Creating design documents outlining overall architecture.

Skills

Technical specification

ServiceNow

Integration

ITIL principles

Analytical skills

Problem-solving

Education

Bachelor’s or master’s degree in Computer Science

Information Technology

Job description

Company Description

We're Nagarro.

We are a Digital Product Engineering company that is scaling rapidly! We build products, services, and experiences that inspire, excite, and delight. Our work spans across all devices and digital platforms, with a global presence of over 18,000 experts across 38 countries. Our work culture is dynamic and non-hierarchical. We're looking for talented new colleagues. That's where you come in.

Job Description

REQUIREMENTS:

• Total experience of 10+ years
• Strong experience in technical specification and implementation of ServiceNow, specializing in HRSD, ITSM, ServiceNow, and SPM
• Experience with other modules such as ITOM, GRC, or HRSD, and knowledge of ITIL
• Hands-on experience with ServiceNow integrations with third-party systems
• Strong understanding of ITIL principles
• Deep understanding of business needs and designing processes to meet those needs
• Ability to develop technical solutions, implement them, and perform component integration tests
• Proficiency in configuring ServiceNow using scripting languages such as UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, and AngularJS
• Ability to explore and learn new technologies
• Excellent communication skills to drive technology solutions aligned with business objectives
• Effective collaboration skills across all organizational levels and departments
• Strong analytical, critical thinking, problem-solving, and prioritization skills
• Experience in mentoring team members and keeping up with emerging technologies

RESPONSIBILITIES:

• Writing and reviewing high-quality configurations
• Understanding client business use cases and technical requirements, translating them into effective technical designs
• Mapping requirements to solutions and communicating them to developers
• Evaluating different solutions to select the best fit for client needs
• Establishing guidelines for non-functional requirements during project implementation
• Creating design documents outlining overall architecture, framework, and high-level application design
• Reviewing architecture and design for scalability, security, extensibility, user experience, and adherence to best practices
• Designing solutions that meet functional and non-functional requirements, selecting appropriate technologies and frameworks
• Relating technology integration scenarios to project implementations

QUALIFICATIONS:

Bachelor’s or master’s degree in Computer Science, Information Technology, or a related field.