Associate Staff Engineer, ServiceNow (HRSD & Service Portal)

Nagarro; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

A leading company, Nagarro, is seeking a seasoned ServiceNow Developer with over 5 years of experience to design and implement solutions on the ServiceNow platform. The ideal candidate will have a strong background in ServiceNow modules such as HRSD, ITSM, and possess excellent communication skills to collaborate with diverse teams. This role involves understanding client requirements, overseeing application development, and ensuring high standards of delivery while providing mentorship to team members.

Qualifications

• 5+ years of experience in ServiceNow development.
• Strong experience in HRSD, UI Builder, and ITSM modules.
• Effective communication skills for liaising with users and technical teams.

Responsibilities

• Understanding and analyzing client needs to define functional requirements.
• Leading UAT and production rollouts.
• Providing constructive feedback and mentoring team members.

Skills

ServiceNow Development

JavaScript

Glide APIs

AngularJS

ITIL principles

Effective communication

Education

Bachelor’s or master’s degree in Computer Science, Information Technology, or a related field

Job description

Company Description

We're Nagarro.

We are a Digital Product Engineering company that is scaling rapidly! We build products, services, and experiences that inspire, excite, and delight. Our work spans across all devices and digital platforms, with a global presence of over 18,000 experts across 38 countries. Our work culture is dynamic and non-hierarchical. We're looking for talented new colleagues. That's where you come in.

Job Description

REQUIREMENTS:

• Experience of 5+ years
• Strong experience in ServiceNow Development, specializing in HRSD, UI Builder, Service Portal, and ITSM modules.
• Hands-on experience with ServiceNow integrations with third-party systems.
• Experience with other modules such as ITOM, GRC, or CSM.
• Proficiency in scripting in ServiceNow using JavaScript, Glide APIs, and AngularJS.
• Experience in implementing ServiceNow integrations with third-party platforms.
• Strong understanding of ITIL principles.
• Ability to translate business requirements into technical solutions.
• Experience in developing and implementing technical solutions and conducting component integration tests.
• Proficiency in configuring ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, AngularJS).
• Effective communication skills to liaise with users, technical teams, and management, gather requirements, and describe software features and designs.
• Mentoring team members to meet client needs and ensuring high standards of delivery.
• Excellent communication and interpersonal skills.

RESPONSIBILITIES:

• Understanding functional requirements thoroughly and analyzing client needs in the project context.
• Envisioning the overall solution for defined functional and non-functional requirements, including selecting technologies, patterns, and frameworks.
• Determining and implementing design methodologies and toolsets.
• Coordinating requirements, schedules, and activities to enable application development.
• Leading or supporting UAT and production rollouts.
• Creating, understanding, and validating Work Breakdown Structures (WBS) and effort estimates, justifying them as needed.
• Addressing issues promptly and responding positively to setbacks with a mindset of continuous improvement.
• Providing constructive feedback to team members and setting clear expectations.
• Assisting in troubleshooting and resolving complex bugs.
• Proposing solutions during code/design reviews and justifying decisions.
• Carrying out proof of concepts (POCs) to ensure suggested designs and technologies meet requirements.

Qualifications

Bachelor’s or master’s degree in Computer Science, Information Technology, or a related field.