Founding AI Engineer, Delivery Platform

Workstream; Lehi, Northern (UT, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Health coverage

Early employee opportunity

Hybrid work model

Job summary

Workstream is hiring their first engineering hire on the delivery team to build AI-native services that automate and scale customer workflows for hourly workers. You will embed with design customers, map their real workflows, and build production agents, integrations, evaluations, and a human-review layer to ensure reliability.

You will own the components: how they work, how they fail, and how fast bespoke work becomes reusable, with proximity to real data and real-world impact.

Qualifications

• Built and operated at least one AI agent or agentic workflow in production.
• Strong judgment across models, orchestration, APIs, data and integrations, permissions, observability, and evaluations.
• Experience working with customers or end users and communicate clearly with non-technical people.

Responsibilities

• Build and operate production agents and agentic workflows: orchestration, tool use, data connections, deterministic logic, state, and permissions.
• Work forward-deployed with design customers—sit in their workflow, map the messy reality, and build against live data.
• Build the evaluation harness: eval datasets from real customer work, pre-launch thresholds, regression suites, and post-launch monitoring.
• Build the human-review layer: exception queues, review tooling, escalation paths, and the tracing that makes every agent decision auditable.
• Run shadow-mode parallel runs against the customer's existing process or provider and drive discrepancies to zero before go-live.
• Turn customer-specific work into reusable agents, integrations, and playbooks—productization is the default, customization the exception.
• Handle production incidents end to end, and feed every failure back into evals and controls so it cannot recur.
• Help set the technical bar as the team grows.

Skills

AI agent development

Systems design

Production engineering

Customer-facing communication

Job description

Workstream is hiring their first engineering hire on the delivery team to build AI-native services that automate and scale customer workflows for hourly workers. You will embed with design customers, map their real workflows, and build production agents, integrations, evaluations, and a human-review layer to ensure reliability.

You will own the components: how they work, how they fail, and how fast bespoke work becomes reusable, with proximity to real data and real-world impact.