Staff Cybersecurity Solutions Engineer

Jobs Paloaltonetworks; California; Hybrid; USD 95,000 - 154,000; Full time

Job summary

Palo Alto Networks is seeking a Staff Customer Engineer who will serve as the technical bridge between engineering and customer-facing teams, enabling POVs and customer deployments.

You will translate live customer issues into actionable fixes, own the bug-resolution lifecycle, and drive safe deployment of updates.

This remote role collaborates across geographies with Domain Consultants and support teams to diagnose problems, improve reliability, and build scalable internal tools.

Qualifications

• B.Sc. in Computer Science, Industrial Engineering, Software Engineering, or related (or equivalent practical experience).
• Strong software engineering background with system-level understanding of software architectures, networks, and infrastructure.
• Proven experience diagnosing, debugging, and resolving complex technical issues in production environments.
• Ability to quickly master new system architectures and independently debug unfamiliar codebases.
• Experience partnering with pre-sales, field engineering, or customer success teams to support technical retention.
• Exceptional communication and presentation skills in English; able to convey complex concepts to technical and non-technical stakeholders.

Responsibilities

• Act as a technical bridge between engineering and customer-facing teams to ensure seamless communication.
• Own end-to-end resolution of technical issues, diagnosing complex bugs and managing deployment to customer environments.
• Develop deep expertise in the product's architecture, capabilities, internal systems, and technical roadmap.
• Enable Domain Consultants to successfully run POVs, including deployment, troubleshooting, and demonstrating value to customers.
• Support internal teams in diagnosing and resolving complex customer issues to improve reliability.
• Build internal tools and systems allowing support teams to perform initial triage independently.
• Improve scalability by reducing dependency on engineering for routine support and POV-related issues.
• Own or lead the triage of the most complex and high-impact customer issues to ensure rapid resolution.
• Partner with engineering to identify root causes of issues and drive long-term, sustainable fixes.
• Identify recurring friction points in POVs and customer deployments, working proactively to eliminate them.
• Contribute to internal documentation, troubleshooting guides, and playbooks to empower cross-functional teams.

Skills

Software engineering

Systems architecture

Problem diagnosis

Communication in English

Automation/scripting

Cross-functional collaboration

Education

B.Sc. in Computer Science/Engineering

Job description

Palo Alto Networks is seeking a Staff Customer Engineer who will serve as the technical bridge between engineering and customer-facing teams, enabling POVs and customer deployments.

You will translate live customer issues into actionable fixes, own the bug-resolution lifecycle, and drive safe deployment of updates.

This remote role collaborates across geographies with Domain Consultants and support teams to diagnose problems, improve reliability, and build scalable internal tools.