Staff Program Manager, CX Operations & Programs (Fully Remote)

1Password LLC; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

1Password is seeking an experienced program leader to drive strategic customer experience programs in the United States. You will translate customer insight into actionable initiatives and partner with product, engineering, and services teams.

You will own 6+ years of program management, with AI-enabled tool experience, and you will demonstrate executive presence to influence partners across the organization.

Qualifications

• 6+ years in program management with AI-enabled tool experience.
• Strong executive presence and ability to influence partners.

Responsibilities

• Lead strategic CX programs, turning customer insight into action.
• Drive cross-functional initiatives across the customer lifecycle.

Skills

Program management

Executive presence

Cross-functional collaboration

Influence partners

AI tools experience

Tools

AI tools

Job description

• Lead strategic CX programs, turning customer insight into action.
• Drive cross-functional initiatives across the customer lifecycle.

What We're Looking For:

• 6+ years in program management with AI-enabled tool experience.
• Strong executive presence and ability to influence partners.

What We Offer:

1Password

1Password provides enterprise password management and Unified Access Management to secure identities and devices. With over 180,000 businesses and $400M ARR, they are a Forbes Cloud 100 company with a collaborative, human-centric culture.