Staff Accountant

Knoxville Chamber (Knoxville, Tennessee); Knoxville (TN); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Full benefits package with medical,牙?

Dental, vision, life insurance

Supplemental coverage

401(k)/retirement plan + matching

Vacation/sick leave accrual

At least 10 paid holiday days per year

Complimentary parking in Market Square

Job summary

The Knoxville Chamber is seeking a Staff Accountant to support investor onboarding, maintain CRM records, process orders and invoices, and prepare financial reports.

You will collaborate with Accounting, Investor Development, and Investor Experience teams to ensure accurate revenue recognition and timely communications with investors. This role is full-time, exempt, with 37.5+ hours per week.

Qualifications

• Bachelor’s degree as stated, in finance, accounting, business or related field.
• Excellent written and verbal communication skills.
• Experience with CRM or investor management systems is a plus.

Responsibilities

• Enter and maintain CRM orders for investors.
• Complete the data entry and financial portions of onboarding, including investor accounts and billing details.
• Prepare daily and monthly reports and assist with investor revenue recognition.
• Prepare, issue, and renew invoices and orders according to schedules.
• Coordinate handoffs so teams have information needed for welcome communications and benefits delivery.
• Provide administrative support for investor revenue and reporting.

Skills

Communication skills

Attention to detail

Education

Bachelor's degree in finance, accounting, business or a related field

Tools

Microsoft Excel

CRM or MS Dynamics

MS Office

Job description

Staff Accountant

The Staff Accountant supports the Knoxville Chamber’s mission of driving regional economic prosperity by managing the administrative processes behind investor onboarding and other investor revenue. This role maintains accurate CRM records, processes orders and invoices, prepares reports, and coordinates the operational details that assist the Chamber to better serve and maintain its investors. The Staff Accountant will prepare daily and monthly reports, as well as assist with investor revenue recognition. This position works closely with accounting, investor development, and investor experience departments.

Department: Accounting

Reports to: VP of Finance & Operations

Job type: Full-time | Regular | 37.5+ hrs/wk | Exempt

Position Overview:

• Know and understand the chamber’s mission, vision, and plan.
• Respond professionally to routine account and billing inquiries in addition to directing callers to the appropriate team member for investor benefits, relationship questions, sponsorship opportunities, or other services.
• Enter and maintain CRM orders for investors.
• Complete the data entry and financial portions of onboarding, including investor accounts, contact information, investment levels, and billing details.
• Maintain accurate records of investor changes and transition activity; resolve data discrepancies with the appropriate team.
• Coordinate handoffs so Investor Development and Investor Experience teams have the information needed for welcome communications and benefit delivery.
• Create, review, and issue invoices and renewal orders according to billing schedules.
• Process investor updates in CRM and document supporting instructions and approvals.
• Route proposed investor updates for review before processing approved changes; maintain account status and support records up to date.
• Complete vendor and supplier forms and coordinate required information and approvals with accounting team.
• Prepare the administrative portion of the daily cash report and supporting records; flag missing information or discrepancies.
• Provide administrative support for investor revenue, including order tracking, billing documentation and status reporting.
• Review monthly investor renewal listing and coordinate with Investor Development team prior to creating orders.
• Prepare reports of outstanding accounts and account changes by the appropriate team(s).
• Maintain spreadsheets and recognize monthly investor revenue.
• Prepare, stuff, and mail invoices, statements, and other assigned investor correspondence.
• Provide accurate data to support retention decisions and revenue tracking.
• Other duties as assigned.

Required qualifications:

• Bachelor’s degree in finance, accounting, business or a related field.
• Excellent written and verbal communication skills.

Preferred qualifications:

• Experience in administrative operations, billing, customer service, CRM administration, or membership organization experience preferred
• Proficiency in Microsoft Office, particularly Excel, and experience with Microsoft Dynamics or another CRM is desirable.
• Strong attention to detail, organization, and ability to manage recurring deadlines and changing priorities.
• Clear written and verbal communication, sound judgment, discretion with confidential information, and excellent customer service.
• Ability to troubleshoot discrepancies, learn new systems, and document repeatable processes.
• Must be a team player and work well with both internal and external customers.

Chamber Perks:

• Full benefits package with medical, dental, vision, life, and supplemental coverage available
• 401(k)/retirement plan + matching
• Vacation/sick leave accrual
• At least 10 paid holiday days per calendar year
• Complimentary parking in Market Square Garage
• Opportunities to collaborate with, volunteer, and support local and regional organizations
• Ability to attend our investor, social, and community programs