Investor Relations Coordinator

Knoxville Chamber (Knoxville, Tennessee); Knoxville (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Full benefits including medical, dental, vision, life, and supplemental coverage

401(k) with matching

Personal and vacation leave

At least 10 paid holidays per year

Collaborative work environment

Job summary

The Knoxville Chamber is seeking an Investor Relations Coordinator to enhance communication and service for investors. This entry-level role involves managing onboarding, retention strategies, and customer service, requiring strong communication and organizational skills. Full benefits and a collaborative environment are offered.

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Ability to multitask and adapt flexibly.

Responsibilities

• Manage onboarding and retention processes for investors.
• Serve as primary contact for investor inquiries.
• Develop retention strategies and oversee internal projects.

Skills

Communication

Customer Service

Problem Solving

Organizational Skills

Time Management

Interpersonal Skills

Tools

Microsoft Office

CRM systems

Adobe Acrobat

Eventbrite

Zoom

Job description

Join to apply for the Investor Relations Coordinator role at Knoxville Chamber (Knoxville, Tennessee)

The investor relations coordinator provides hospitality to investors of the Knoxville Chamber. This role seeks innovative ways to improve communication and service to constituents. It requires a service-oriented attitude and an operational mindset focused on efficiency in the retention process. The anticipated start date is July 14, with negotiable later start dates.

Position Overview:

1. Onboarding – Manage all investor benefits from the moment a new investor joins, including creating orders, directory listings, and communicating next steps.
2. Retention – Oversee investor retention, including invoicing, processing upgrades/downgrades/drops, and maintaining investor data.
3. Customer Service – Serve as the primary contact for investors, providing a welcoming, knowledgeable experience and troubleshooting issues. Collaborate with the Experience team on newsletters and communications.
4. Strategy – Develop and evaluate retention strategies, including communication plans and software/tools implementation.
5. Other – Oversee ribbon-cutting services, manage internal projects like accreditation and benchmarking surveys, and supervise the Investor Relations intern if applicable.

Technical Skills Needed:

1. Proficiency in Microsoft Office
2. Experience with CRM systems like Microsoft Dynamics
3. Experience with Adobe Acrobat, Eventbrite, and Zoom is a plus
4. Professional conduct online, on the phone, and in person

Position Requirements:

1. Excellent written and verbal communication skills
2. Strong interpersonal and customer service skills
3. Problem-solving and analytical skills
4. Ability to multitask, research, and adapt flexibly
5. Organizational and time management skills
6. Work well under pressure
7. Willingness to learn new technologies
8. Team player attitude
9. Physical ability to lift and carry up to 25 lbs.

Benefits:

• Full benefits including medical, dental, vision, life, and supplemental coverage
• 401(k) with matching
• Personal and vacation leave
• At least 10 paid holidays per year
• Collaborative work environment with opportunities for community involvement

Additional Details:

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Marketing, Public Relations, Writing/Editing
• Industry: Non-profit Organizations