Stadium Tour Guide — Guest Experience Lead

ASM Global

United States

On-site

USD 19,000 - 22,000

Full time

14 days+
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Benefits offered by this job

On-site location Kansas University

Job summary

Legends Global is seeking a friendly Tour Guide at Kansas University on site. You will deliver entertaining, informative venue tours to guests and ensure a safe, enjoyable experience.

Responsibilities include greeting visitors, sharing facts about the stadium and city, and working with the team to keep tours smooth. Shifts include nights, weekends, and holidays; pay is $15.00 per hour. This role requires enthusiasm, reliability, and a customer-service mindset.

Qualifications

  • Must have relevant customer service experience.
  • Must have excellent interpersonal skills.
  • Ability to demonstrate a positive and team-oriented attitude.
  • Must be comfortable serving visitors of all backgrounds and ages.

Responsibilities

  • Be knowledgeable about all parts of the stadium that are on the tour route and in the script.
  • Greet guests as they enter assigned areas.
  • Facilitate a group getting through the stadium in a safe and effective way.
  • Provide facts and historical information about the city, visible landmarks, pointing out features of interest and answering questions.
  • Maintain a professional image and pleasant demeanor at all times.
  • Provide a high level of customer service for the guest, resolving issues and referring issues to Supervisor as necessary to ensure a pleasant experience.
  • Create and prepare specified tour material as needed.
  • Work with fellow team members to keep tour route monitored in an effective manner.
  • Ensure safety of our guests while waiting, on tour or in assigned areas.

Skills

Customer service
Interpersonal skills
Team attitude
Stand for long
Flexible schedule
Nights & weekends

Job description

Legends Global is seeking a friendly Tour Guide at Kansas University on site. You will deliver entertaining, informative venue tours to guests and ensure a safe, enjoyable experience.

Responsibilities include greeting visitors, sharing facts about the stadium and city, and working with the team to keep tours smooth. Shifts include nights, weekends, and holidays; pay is $15.00 per hour. This role requires enthusiasm, reliability, and a customer-service mindset.

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