Stadium Tour Guide — Guest Experience Lead

ASM Global; United States; On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

On-site location Kansas University

Job summary

Legends Global is seeking a friendly Tour Guide at Kansas University on site. You will deliver entertaining, informative venue tours to guests and ensure a safe, enjoyable experience.

Responsibilities include greeting visitors, sharing facts about the stadium and city, and working with the team to keep tours smooth. Shifts include nights, weekends, and holidays; pay is $15.00 per hour. This role requires enthusiasm, reliability, and a customer-service mindset.

Qualifications

• Must have relevant customer service experience.
• Must have excellent interpersonal skills.
• Ability to demonstrate a positive and team-oriented attitude.
• Must be comfortable serving visitors of all backgrounds and ages.

Responsibilities

• Be knowledgeable about all parts of the stadium that are on the tour route and in the script.
• Greet guests as they enter assigned areas.
• Facilitate a group getting through the stadium in a safe and effective way.
• Provide facts and historical information about the city, visible landmarks, pointing out features of interest and answering questions.
• Maintain a professional image and pleasant demeanor at all times.
• Provide a high level of customer service for the guest, resolving issues and referring issues to Supervisor as necessary to ensure a pleasant experience.
• Create and prepare specified tour material as needed.
• Work with fellow team members to keep tour route monitored in an effective manner.
• Ensure safety of our guests while waiting, on tour or in assigned areas.

Skills

Customer service

Interpersonal skills

Team attitude

Stand for long

Flexible schedule

Nights & weekends

Job description

Legends Global is seeking a friendly Tour Guide at Kansas University on site. You will deliver entertaining, informative venue tours to guests and ensure a safe, enjoyable experience.

Responsibilities include greeting visitors, sharing facts about the stadium and city, and working with the team to keep tours smooth. Shifts include nights, weekends, and holidays; pay is $15.00 per hour. This role requires enthusiasm, reliability, and a customer-service mindset.