Guest Experience Specialist — Live Events & Stadium

ASM Global; Kansas City (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Legends Global is seeking a Guest Services Representative at the T-Mobile Center in Kansas City. You will greet guests, check tickets, provide information, and escort guests as needed, delivering a welcoming and professional experience.

You will handle questions, assist with special needs, and respond to concerns while maintaining a world-class service mindset. The role requires quick thinking, teamwork, and adherence to venue policies during events, including emergencies.

Qualifications

• Minimum education: High School Diploma or equivalent.
• Minimum 1 year of customer service experience.
• Ability to provide friendly, professional service to guests.

Responsibilities

• Greet guests and check tickets, provide directions and information.
• Assist guests with special needs and respond to questions or concerns promptly.
• Follow venue policies and participate in trainings; support emergency evacuation procedures.

Skills

Customer service

English communication

Problem solving

Education

High School Diploma

Job description

Legends Global is seeking a Guest Services Representative at the T-Mobile Center in Kansas City. You will greet guests, check tickets, provide information, and escort guests as needed, delivering a welcoming and professional experience.

You will handle questions, assist with special needs, and respond to concerns while maintaining a world-class service mindset. The role requires quick thinking, teamwork, and adherence to venue policies during events, including emergencies.