Tour Guide - University of Kansas

ASM Global; United States; Presencial; USD 17.047 - 24.280; A tiempo parcial

Descripción de la vacante

Legends Sales & Marketing, LLC is seeking a Tour Guide for Kansas Athletics to provide engaging tours at Kansas University. The role requires excellent customer service and interpersonal skills to welcome and guide visitors through the stadium, ensuring a safe and informative experience.

Applicants must be flexible for non-traditional hours and have a positive, team-oriented attitude. Compensation is $15.00 per hour, with working conditions on-site at the university.

Formación

• Relevant customer service experience is required.
• Excellent interpersonal skills are essential.
• Positive and team-oriented attitude is necessary.
• Must be comfortable serving visitors of all backgrounds.

Responsabilidades

• Provide engaging and informative tours of the stadium.
• Greet guests and facilitate a safe group tour.
• Offer high levels of customer service.
• Collaborate with team members to monitor the tour route.

Conocimientos

Customer service experience

Interpersonal skills

Team-oriented attitude

Flexibility

Descripción del empleo

Tour Guide – Kansas Athletics

Legends Global partners with Kansas Athletics to reimagine the fan experience as part of the renovation of Allen Fieldhouse and the transformation of David Booth Kansas Memorial Stadium. The Tour Guide works at the Kansas University campus, providing visitors with engaging and informative tours of the stadium and surrounding area.

Responsibilities

• Be knowledgeable about all parts of the stadium on the tour route and in the script.
• Greet guests as they enter assigned areas.
• Facilitate a group through the stadium in a safe and effective manner.
• Provide facts and historical information about the city, visible landmarks, and features of interest; answer questions.
• Maintain a professional image and pleasant demeanor at all times.
• Offer high levels of customer service, resolving issues and referring unresolved matters to a supervisor.
• Create and prepare specified tour materials as needed.
• Collaborate with team members to monitor and maintain the tour route effectively.
• Ensure safety of guests while waiting, during the tour, or in assigned areas.

Qualifications

• Relevant customer service experience.
• Excellent interpersonal skills.
• Positive, team‑oriented attitude.
• Comfortable serving visitors of all backgrounds and ages.
• Willingness to be flexible with schedule and daily assignments.
• Ability to stand for long periods and walk long distances.
• Availability for non‑traditional hours (nights, weekends, holidays).

Compensation

$15.00 per hour.

Working Conditions

Location: On Site – Kansas University.

Physical Demands

• Ability to stand, walk, and move around a large venue for extended periods.
• Capability to carry or move light items occasionally during tours.
• Endurance to work non‑traditional hours, including nights, weekends, and holidays.
• Physical agility to respond to emergencies and guide guests safely.

EEO Statement

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.